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1552
March 7th, 2019 19:00
m15, issues, AWCC, ram SSD usage
Hi, I recently got the new Alienware 15m and I was quite happy with the product till I started running into a few issues. Firstly my Alienware Command Center stopped working and would not control the RGB keyboard. So I followed the steps and uninstalled the program and reinstalled but now when I open command center its says no supported Alien Fx devices detected =(. Second when I am on idle and running literally nothing I am using more than 6-7 gb of RAM, I'm not sure if this is normal or not on a laptop but my PC on idles never uses more than 2-3 gbs. Third I am losing storage in my SSD everyday significantly, there is 50 gbs that I can't identify where its from and I haven't installed anything. If anyone could please provide me some guidance in these issues it would be greatly appreciated.
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jphughan
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March 7th, 2019 20:00
For memory, open Task Manager, click More Details, and go to the Details tab and sort the list by amount of memory each process is using. For storage consumption, download TreeSize Free and run it with elevated privileges (run as administrator), and scan your whole hard drive. It sorts folders and files from largest to smallest, and as you drill down it continues that sorting mechanism for subfolders and files in there, so it makes it very clear very quickly where your storage is being consumed.
NavR
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March 7th, 2019 20:00
As you can tell i'm not the most tech savvy person T.T , I literally can't tell here if this is normal or not. I have about 100 different processes running and I can't tell which ones are just the normal windows backgrounds process or if there is anything of concern here. ( this is not all of them )
jphughan
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March 8th, 2019 06:00
You looked at the Processes tab; I mentioned the Details tab. Can you sort that one by memory consumed? If the largest consumer on your system is still that Desktop Window Manager process at 224 MB even in that view (it would be called DWM.exe), then it seems there's no major culprit(s). In terms of the list, it looks like there's some "borderline" stuff that may not be total crapware but that you might be able to do without depending on your preferences. There are also some I don't recognize, but nothing jumps out at me as an actual cause for concern. If you haven't already, you could go through Programs and Features to see what's pre-installed on your system, research application names you don't recognize, and decide if that's something you actually want to have on your system.
DougalAW
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March 8th, 2019 12:00
In regards to RAM usage, my M15 is the same, and I recall from a video on LinusTechTips that an Alienware system they ordered had similar high ram usage.
It seems to be something to do with the few Dell/Alienware applications that come pre-installed.