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1 Copper

m15, touchpad not working as expected?

After a period of use on my alienware m15, my touchpad stopped working as expected. It still tracks, but lost all the gestures. I believe it's suppose to came with windows precision driver, but the touchpad settings did not show anything about precision touchpad but only one option which is touchpad sensitivity. The main problem is all gestures failed to work even the basic scrolling. I have tried to go to device manager to see if anything shows up,but there is no touchpad in mouse pointing system section. And I also failed to find any driver related to alienware m15 driver on dell website. Have no idea how to fix my touchpad to get my gestures back. Would be glad if anyone could help me to solve the problem, thanks.  

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Re: m15, touchpad not working as expected?

Hi @Pro_Cream

 

Send me a private message (by clicking my Alienware-name) with the Alienware PC service tag number so I can assist you further.

 


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1 Copper

Re: m15, touchpad not working as expected?

3 weeks ago I got a m15 r2, the touchpad does not 2 finger scroll.  Is there a fix for this? 

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1 Copper

Re: m15, touchpad not working as expected?

Hello, 

Have you solved this problem? I meet the same thing.

 

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1 Copper

Re: m15, touchpad not working as expected?

I was able to correct this on my laptop by disabling the 'Tobii Touchpad Filter" device, restarting & re-enabling. If you have similar software I recommend trying that. 

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1 Copper

Re: m15, touchpad not working as expected?

My track pad was doing all kinda goofy things. Turned off Tobii Experience and now works fine, going to leave it off until Dell puts out an update patch. Thank you for the hint. 🙂

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2 Bronze

Re: m15, touchpad not working as expected?

Same problem with m17. Didnt solved yet. Contacted with dell service, installed Intel HID event filter driver; still the issue persists. Any solution?

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Re: m15, touchpad not working as expected?

His iasue was fixed about disabling the tobii touchpad filter and it worked for him.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
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3 Silver

Re: m15, touchpad not working as expected?

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Re: m15, touchpad not working as expected?

This is the Windows precision driver you’re looking for?
this should get the gestures back on track.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=86m99

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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