m17 R1, Stuck Updating

Question

I have an Alienware M17 Laptop and recently ran the "update" feature. It started updating and has been stuck at 10% for the past few days. I have restarted multiple times and when ever I go to update, it says there is an "operation currently in progress". Any thoughts on how I can force this update to stop and then restart it. I keep my computer updated so its not like there are a ton of updates or anything. Screenshot of what I'm seeing attached. Thanks for the help!

A51-06 · Accepted Answer

If you’re updating the command center or the dell supportassist thing I’d recommend uninstalling the application and then reinstalling it.

Hooligan01 · Answer

Uninstalled it, deleted as many files around it as I could then downloaded the same version from Dell.com and installed it and now it works fine. I don't know download it was hung up on but hopefully won't happen again. Thanks!

A51-06 · Answer

Good job!

MSUUCONN · Answer

I had the same problem and this solution worked.  Thanks.

A51-06 · Answer

Hey @MSUUCONN, Do you want to kudo @Hooligan01 for his solution since it helped you fix the problem? Its optional but I'm going to do it anyways.

pcmacbob · Answer

I am having the same issue with my M15 notebook and seems to have started when I updated the bios to 2.5.  Whenever I run the Alienware Update program it says it is updating and stuck at 10 percent too.  Had to quit and uninstall the program and if you reinstall it still does not work.   Dell needs to test out their programs before releasing a new bios.

pcmacbob · Answer

how do you delete as many files around it?????   Does not sound right   what program did you use to delete the app

A51-06 · Answer

Have you disabled UAC in the system control panel in windows 10 and run the application in administrator mode?

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m17 R1, Stuck Updating

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