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346
September 25th, 2020 07:00
m17 R1, boot issues, both plugged in and on battery
Good evening,
My Alienware m17 R1 laptop is acting weird ever since I've unboxed it.
1) If it's plugged in, it doesn't start. I click the power button, the keyboard backlight flashes and then turns off. I have to wait around 30s until I try again, with the laptop unplugged.
2) When I try to restart it, it turns off, keyboard backlight flashes, then turns off, then flashes, then turns off, and repeat until I intervene.
Some, perhaps, useful information:
1) I've been unable to do a BIOS update due to the issues mentioned above. Everything else, including drivers, is up to date and working fine.
2) The laptop has been bought in March, but I've only recently got it shipped to Europe, where I live, because of the whole pandemic thing.
3) All temperatures are normal, as far as I've been advised.
Thank you for your help and your time.
Have a great evening.
- Ignas P.


Alienware-Joe
671 Posts
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September 25th, 2020 07:00
Hi Ignas, just for our own research. Which country are you currently contacting us from? That way we can check the best way to help you out.
ignas04
3 Posts
0
September 25th, 2020 08:00
Hello,
I am contacting you from Lithuania.
DELL-Cares
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September 25th, 2020 10:00
ignas04,
Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.