My M17 started having issues before it was 1 year old.  July 2020 I contacted Technical Support and was told to send it in to  "diagnose and repair/replace parts".  (Fan and motherboard replaced)  I got it back only to have other problems start shortly after. (Fans running constantly, CPU not working properly)  Contacted Tech Support again and was told the same thing, send it in to "diagnose and repair/replace parts".  It was returned yesterday (parts were on backorder) and found issues right out of the box.  (problems that didn't exist when I sent it in).  They also reinstalled Windows but none of the factory Alienware software.  I immediately contacted Tech Support and was told "Sorry to hear you're still having issues....",  Unacceptable.  Dell also told me that my warranty was expiring, and I may want to renew.  I called Dell and was offered a 20% (~$100) discount on an extended warranty.  I accepted, only to receive the invoice with no discount.  I've called Dell Customer Care, Sales, Warranty, Tech support, all say the same thing, not our department, try another.  Dell owes me a fully functional computer and $100, but at this point I'm sceptical I'll get either.