Ok? Then just get the cooling pad I mentioned and that’s pretty much it. Just don’t overclock the GPU and CPU. Max out the fan speeds when your gaming with the full speed preset.
Hi @Dreamforge your system seems to be struggling to cope with game requirements. Please check the system requirements for Apex Legends. The system may need more than 16GB of RAM to play his game when system applications are running in the background, check Task Manager, Performance - Memory usage when gaming. If you are located in a hot climate, a cooling pad will not help when your ambient air temperature is high, circulating more air through your laptop won't fix the overheating problem.
This is not a ram issue; this is 100% a thermal overheating issue. The computer is used either on a vented lapboard or on a stand with lots of holes to ensure proper airflow. The fans are clean of dust any blockages or dust. Even with Performance and Max fan profiles; I have multiple screenshots of Alienware Command Center and HWInfo showing the Intel CPU hitting 100C (which is when it should be doing thermal throttling).
This has happened with 3 different games. - Apex, Vallhiem and Valorant.
I wish it was; but it's a slippery slope. How could you prove to Dell the problem was with their hardware vs something that went wrong with the repasting operation?
Welp. 9 months later. Motherboard #2 has died. I'm glad I bit the bullet and extended the initial warranty from 1 year to 3 years. It has now paid for itself. Prior to the system overheating I started to notice more thermal throttling slowdowns and even cranked the fans to 100% all the time. This time around I'm going to insist on new heat pipe assembly and fans as part of the replacement.
Dreamforge
6 Posts
1
January 26th, 2021 05:00
*FIXED* It was indeed a bad motherboard. All the problems went away after Dell replaced it under warranty.
A51-06
5 Practitioner
•
3.1K Posts
0
July 11th, 2020 19:00
Get your self some server grade thermal paste and some new thermal pads.
always use a cooling pad for better airflow and make sure to have your fan speed on max using the Alienware command center.
A51-06
5 Practitioner
•
3.1K Posts
0
July 11th, 2020 20:00
Ok? Then just get the cooling pad I mentioned and that’s pretty much it. Just don’t overclock the GPU and CPU. Max out the fan speeds when your gaming with the full speed preset.
Dreamforge
6 Posts
0
July 11th, 2020 20:00
I've already considered redoing the thermal paste, but I'm looking for solutions that don't void my warranty.
Dr.MantisTobboganMD
1 Rookie
•
2 Posts
0
January 25th, 2021 23:00
Do you think re pasting would be covered with warranty?
crimsom
7 Technologist
•
6.1K Posts
0
January 26th, 2021 01:00
Hi @Dreamforge your system seems to be struggling to cope with game requirements. Please check the system requirements for Apex Legends. The system may need more than 16GB of RAM to play his game when system applications are running in the background, check Task Manager, Performance - Memory usage when gaming. If you are located in a hot climate, a cooling pad will not help when your ambient air temperature is high, circulating more air through your laptop won't fix the overheating problem.
Dreamforge
6 Posts
0
April 13th, 2021 07:00
This is not a ram issue; this is 100% a thermal overheating issue. The computer is used either on a vented lapboard or on a stand with lots of holes to ensure proper airflow. The fans are clean of dust any blockages or dust. Even with Performance and Max fan profiles; I have multiple screenshots of Alienware Command Center and HWInfo showing the Intel CPU hitting 100C (which is when it should be doing thermal throttling).
This has happened with 3 different games. - Apex, Vallhiem and Valorant.
Dreamforge
6 Posts
0
April 13th, 2021 07:00
I wish it was; but it's a slippery slope. How could you prove to Dell the problem was with their hardware vs something that went wrong with the repasting operation?
Dreamforge
6 Posts
0
April 13th, 2021 07:00
Welp. 9 months later. Motherboard #2 has died. I'm glad I bit the bullet and extended the initial warranty from 1 year to 3 years. It has now paid for itself. Prior to the system overheating I started to notice more thermal throttling slowdowns and even cranked the fans to 100% all the time. This time around I'm going to insist on new heat pipe assembly and fans as part of the replacement.