If that is your criterion for a future purchase, you will be very limited in choices - just about all notebooks use the same type of battery now. And they all pose a risk of swelling when the battery reaches end of life.
First thing to check for is a swollen battery -- if the battery starts swelling, it can cause an initially uneven touchpad.
If the battery is swollen, remove and dispose of it immediately, and then replace it.
If the battery is OK, most likely the touchpad itself needs to be replaced. This is often integral to the palmrest assembly - try parts-people.com for a parts source if you're US-based.
Yup - the battery pack swelled and now I cannot use the touchpad - left side will not click at all. I've had the laptop for about 16 months . Poor design and/or poor choice of battery. Really disappointed with Dell. i would not purchase another Alienware in the future.
I could’ve written what you wrote as your issue. To add to That it failed within a few months. What is crazy is I rarely use it. I almost always use a mouse so it’s not even been touched that much that doesn’t leave me with any hope that its not going to fail once it’s replaced. honestly, this has been the worst and the most expensive laptop I’ve ever owned. By the way, it’s the second one since the first one went through five service visits and still was not fixable. Second one has very similar issues, but they claim there is no known issue! <Profanity is never needed nor allowed on our Forum. DELL-Admin>
and it’s not a lot of fun to have to go through service call. They give you a window of 9 AM to 6 PM like none of us have jobs.
ejn63
10 Elder
•
30.7K Posts
1
October 10th, 2021 04:00
If that is your criterion for a future purchase, you will be very limited in choices - just about all notebooks use the same type of battery now. And they all pose a risk of swelling when the battery reaches end of life.
ejn63
10 Elder
•
30.7K Posts
1
July 12th, 2020 15:00
First thing to check for is a swollen battery -- if the battery starts swelling, it can cause an initially uneven touchpad.
If the battery is swollen, remove and dispose of it immediately, and then replace it.
If the battery is OK, most likely the touchpad itself needs to be replaced. This is often integral to the palmrest assembly - try parts-people.com for a parts source if you're US-based.
A51-06
5 Practitioner
•
3.1K Posts
0
July 13th, 2020 02:00
The mousepad is held in by 4 Philips head screws if you get the mousepad replacement.
Philington
1 Rookie
•
1 Message
1
October 9th, 2021 19:00
Yup - the battery pack swelled and now I cannot use the touchpad - left side will not click at all. I've had the laptop for about 16 months . Poor design and/or poor choice of battery. Really disappointed with Dell. i would not purchase another Alienware in the future.
ZZZZccc
1 Message
0
January 28th, 2024 02:39
Hi,
May I ask how you fix it? I am getting an exactly same issue now.
Thank you!
Bests
Hoops333
1 Rookie
•
3 Posts
0
October 25th, 2024 16:02
I could’ve written what you wrote as your issue. To add to That it failed within a few months. What is crazy is I rarely use it. I almost always use a mouse so it’s not even been touched that much that doesn’t leave me with any hope that its not going to fail once it’s replaced. honestly, this has been the worst and the most expensive laptop I’ve ever owned. By the way, it’s the second one since the first one went through five service visits and still was not fixable. Second one has very similar issues, but they claim there is no known issue! <Profanity is never needed nor allowed on our Forum. DELL-Admin>
and it’s not a lot of fun to have to go through service call. They give you a window of 9 AM to 6 PM like none of us have jobs.
(edited)