m17 R2, crashes during game loading/playing

Question

I have an Alienware m17 R2 'Gaming' laptop that I cannot play games on! I am beyond frustrated. I have been in contact with Dell's telephone hotline numerous times for assistance and no solutions. I have done factory resets, updated software, and still no help. To be fair, I only play two games; State of Decay 2 and Minecraft. Neither game is consistent. Sometimes they load, sometimes they crash while loading. When they do load they crash almost immediately. I need some help, otherwise I have a $2K paperweight. UPDATE= Disabled HW acceleration in Edge and issue resolved.

crimsom · Answer

Hi @Paul462 please run Windows 10 Reliability Monitor to get timeline of events that record why the games crash.  How to use Windows Reliability Monitor to identify software issues | Dell US

Alienware

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