UNSOLVED
m17 R3, with External RTX 2080 Super
I had the alienware 17 R4 (2017) connected to the AGA with a RTX 2080 Super. They ran fine since Nov 2019. I bought a new m17 R3 with an Intel i9 and a built in RTX 2080 Super. When I connect the new laptop to the AGA with a external RTX 2080 Super, the system crashes every time. I connect the old laptop and it works flawlessly.
I reconnected my new laptop and used a 980 ti in the AGA and no issues.
The ultimate problem is the new laptop working with the RTX 2080 Super. Dell tech support says the RTX 2080 Super is not supported. However, the RTX 2080 and RTX 2080 ti are supported. My issue is the RTX 2080 Super replaced the RTX 2080. I've updated the BIOS and drivers are updated and running without errors.
Anyone experiencing similar issue and more important, did anyone identify a solution. I'm a little irritated and considering returning the laptop because it's only 1 week old. I feel like AW should test and resolve this issue.
1222
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Posted August 20th, 2020 22:00
Doesn’t it do it automatically since it turns off the built in video card in the laptop?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
1224
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Posted August 20th, 2020 22:00
Did you update the video driver and disable the onboard card via device manager?1225
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Posted August 21st, 2020 07:00
as
I installed the new drivers from NVidia and same result occurs. Installed the drivers with clean installation option. Also, ran test with BIOS 1.3.0, 1.4.0 and 1.5.0 (released 8/21/2020). Same option occurs every time.
1224
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Posted August 21st, 2020 07:00
Excellent question. Tried that this morning and same result ... BSOD.
1223
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Posted August 21st, 2020 07:00
I was thinking it also turns offs (or stops using it automatically). I disabled the internal video card to at least run test. Same results of system crashing.
1208
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Posted August 21st, 2020 18:00
What error code you getting.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
1204
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Posted August 21st, 2020 21:00
Stop code: VIDEO_TDR_FAILURE
What failed: nvlddmkm.sys
1189
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Posted August 22nd, 2020 11:00
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
1178
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Posted August 31st, 2020 11:00
Sorry to hear you are experiencing the same issue. Please keep us updated. I have until 9/10/2020 to return my unit. If Alienware can't resolve this issue, I'm going to return it instead of taking the risk.
A51-06
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1225
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Posted August 20th, 2020 22:00
Send a pic of the crash code so I can identify what it means as the AGA is just a eGPU holder for a graphics card so anything that x16 PCIe should work and anything within the range of the PSUs power limit.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!