Send a pic of the crash code so I can identify what it means as the AGA is just a eGPU holder for a graphics card so anything that x16 PCIe should work and anything within the range of the PSUs power limit.
I installed the new drivers from NVidia and same result occurs. Installed the drivers with clean installation option. Also, ran test with BIOS 1.3.0, 1.4.0 and 1.5.0 (released 8/21/2020). Same option occurs every time.
I was thinking it also turns offs (or stops using it automatically). I disabled the internal video card to at least run test. Same results of system crashing.
Sorry to hear you are experiencing the same issue. Please keep us updated. I have until 9/10/2020 to return my unit. If Alienware can't resolve this issue, I'm going to return it instead of taking the risk.
I have the exact same issue. M17 R3 connected to a graphics amplifier with a founders edition 2080 ti and all I get are blue screen crashes once I install the latest Nvidia drivers. I'm on the phone with Alienware tech support right now but it seems like they're getting no where.
A51-06
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August 20th, 2020 22:00
Send a pic of the crash code so I can identify what it means as the AGA is just a eGPU holder for a graphics card so anything that x16 PCIe should work and anything within the range of the PSUs power limit.
A51-06
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August 20th, 2020 22:00
Doesn’t it do it automatically since it turns off the built in video card in the laptop?
RealDeuce
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August 20th, 2020 22:00
KnuckleUp
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August 21st, 2020 07:00
I installed the new drivers from NVidia and same result occurs. Installed the drivers with clean installation option. Also, ran test with BIOS 1.3.0, 1.4.0 and 1.5.0 (released 8/21/2020). Same option occurs every time.
KnuckleUp
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August 21st, 2020 07:00
Excellent question. Tried that this morning and same result ... BSOD.
KnuckleUp
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August 21st, 2020 07:00
I was thinking it also turns offs (or stops using it automatically). I disabled the internal video card to at least run test. Same results of system crashing.
A51-06
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August 21st, 2020 18:00
What error code you getting.
KnuckleUp
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August 21st, 2020 21:00
Stop code: VIDEO_TDR_FAILURE
What failed: nvlddmkm.sys
A51-06
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August 22nd, 2020 11:00
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x116---video-tdr-failure
KnuckleUp
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August 31st, 2020 11:00
Sorry to hear you are experiencing the same issue. Please keep us updated. I have until 9/10/2020 to return my unit. If Alienware can't resolve this issue, I'm going to return it instead of taking the risk.
A51-06
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August 31st, 2020 11:00
Have you guys tried manually disabling the internal GPU from the task manager and then use the graphics amp?
enun_77
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August 31st, 2020 11:00
I have the exact same issue. M17 R3 connected to a graphics amplifier with a founders edition 2080 ti and all I get are blue screen crashes once I install the latest Nvidia drivers. I'm on the phone with Alienware tech support right now but it seems like they're getting no where.
KnuckleUp
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August 31st, 2020 13:00
Yes. I disabled the internal video card, but same result = BSOD
enun_77
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August 31st, 2020 13:00
This clearly wasn't tested by Dell engineers. I see that a new BIOS was released that states the following:
Version 1.5.0
- Improved the user experience for Alienware Graphics Amplifier.
I installed it and it made no difference. Still getting blue screen crashes.
A51-06
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August 31st, 2020 14:00
Try booting into safe mode and connect it.