5 Practitioner

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3.1K Posts

August 20th, 2020 22:00

Send a pic of the crash code so I can identify what it means as the AGA is just a eGPU holder for a graphics card so anything that x16 PCIe should work and anything within the range of the PSUs power limit.

5 Practitioner

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3.1K Posts

August 20th, 2020 22:00

Doesn’t it do it automatically since it turns off the built in video card in the laptop?

22 Posts

August 20th, 2020 22:00

Did you update the video driver and disable the onboard card via device manager?

1 Rookie

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10 Posts

August 21st, 2020 07:00

crashpic.jpgas

I installed the new drivers from NVidia  and same result occurs. Installed the drivers with clean installation option. Also, ran test with BIOS 1.3.0, 1.4.0 and 1.5.0 (released 8/21/2020). Same option occurs every time.

1 Rookie

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10 Posts

August 21st, 2020 07:00

Excellent question. Tried that this morning and same result ... BSOD.

1 Rookie

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10 Posts

August 21st, 2020 07:00

I was thinking it also turns offs (or stops using it automatically). I disabled the internal video card to at least run test. Same results of system crashing.

5 Practitioner

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3.1K Posts

August 21st, 2020 18:00

What error code you getting.

1 Rookie

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10 Posts

August 21st, 2020 21:00

Stop code: VIDEO_TDR_FAILURE

What failed: nvlddmkm.sys

1 Rookie

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10 Posts

August 31st, 2020 11:00

Sorry to hear you are experiencing the same issue. Please keep us updated. I have until 9/10/2020 to return my unit. If Alienware can't resolve this issue, I'm going to return it instead of taking the risk.

5 Practitioner

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3.1K Posts

August 31st, 2020 11:00

Have you guys tried manually disabling the internal GPU from the task manager and then use the graphics amp?

29 Posts

August 31st, 2020 11:00

I have the exact same issue. M17 R3 connected to a graphics amplifier with a founders edition 2080 ti and all I get are blue screen crashes once I install the latest Nvidia drivers. I'm on the phone with Alienware tech support right now but it seems like they're getting no where.  

1 Rookie

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10 Posts

August 31st, 2020 13:00

Yes. I disabled the internal video card, but same result = BSOD

29 Posts

August 31st, 2020 13:00

This clearly wasn't tested by Dell engineers. I see that a new BIOS was released that states the following:

Version 1.5.0

- Improved the user experience for Alienware Graphics Amplifier.

I installed it and it made no difference. Still getting blue screen crashes. 

 

5 Practitioner

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3.1K Posts

August 31st, 2020 14:00

Try booting into safe mode and connect it.

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