m17 R3, within a few hours my AWCC stopped working

Hi @Ruddaga  if your AWCC is working, NEVER, EVER install an AWCC update. You might be lucky and get System Restore to reinstate its working function. Otherwise you will waste an inordinate amount of time trying to get it working. Life is too short for customers to try fix these persistent problems. Your best course of action is to reject this m17 r3 and get your money back asap. 

Well that's not ideal..... lol

dont upgrade the AWCC?

do you able to fix AWCC?

Hi @Ruddaga 

1. If your AWCC (and OC Controls) is fully functional, do not update. 

2. If you do not need the AWCC (and OC Controls) and it is unstable, delete this troublesome optional application. 

3. If you want AWCC (and OC Controls) on your computer, then try the following:- 

3a. Download the Revo Uninstaller Free application (and when the delete window appears, select delete with Advanced scanning mode setting). Run Revo Uninstaller to see if AWCC (and OC Controls) is listed. If yes, uninstall your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files, then restart. You have now removed everything associated with the AWCC. (Repeat to uninstall OC Controls)  After restart, you can clean install the AWCC, as if for the first time. 

3b. If the most recent AWCC does not work, install an earlier version. You can get the earlier version by opening your Service Tag Support's page, get AWCC driver information > view full driver details > scroll down and click on Version to select from list of earlier versions. 

3c. Then install the most recent OC Controls so that AWCC Fusion tab works. 

3d. Do not be surprised if AWCC FX tab does not work. (The install AWCC update application requires more work.) 

I think he did but I can’t verify so I’d just listen to what other people said for each update and what it did to their computer so you can try it on yours but make sure you create a system restore to go back in case it doesn’t work out.

Hi @Ruddaga  agree with your assessment. It's not the fault of laptop providers that Intel cores run normally in an excessively hot configuration. It is clear that Intel acknowledge these problems with their Intel 11th gen cores that have been specifically designed for slim laptops, run cool and consume less power so that battery charge lasts longer. 

That’s cool!

Well I remember when older Alienware were not the thinnest but still powerful while keeping the thermals in check.

i don’t understand why people need to change the design of the laptop every couple of years due to someone saying “oh yeah, this is good but it’d be better if it were thinner.” Like come on, you’re putting similar desktop power CPU’s with a super series graphics card in a MacBook thin level of size with what? A vapor chamber and a back exhaust?

thats really not that good but it was just a thing that was sitting on my mind for that long.

I have managed to get my 17 r4 with the 6820HK model to 34c on idle when overclocked to 4.3Ghz? I mean under load at max it’ll hit 72c but that’s it.

i can understand what your saying though as I mean no laptop should get hot to the point where it burns your hand using it and if you don’t mind, which area as I think the display area where the alien head is where it’s very hot at on the older m15 and m17 r2.

It's been a while since this was posted, but in case this could help anyone else, this solution worked for me permanently and takes about 10 minutes.

I had the same issue on an Aurora R11, which began within about three months after receiving the computer. The symptoms include a large spinning wheel appearing once opened along with everything grayed out, then the Microsoft Windows User Account Control prompt appears, where I select Allow, but nothing changes.

Looking around I found bits of info/tips on this issue from different years etc. and after a little experimenting I found a sequence of steps that permanently resolved this issue:

1) Uninstall Alienware OC Controls

2) Uninstall ALL Microsoft Visual C++ Redistributable(s) with years between 2012 and 2015 in the title

3) Uninstall AlienWare Command Center

4) Restart Computer

5) Download and install the latest AlienWare Command Center from Dell Support using your assett tag.

6) Restart as prompted

6) Open Command Center. At this point the OC Controls, including Overclock & Thermal buttons will have the small spinning wheel over them, but lighting FX should be working. If this is the case and you do want OC Controls to function, proceed to step 7, else stop.

7) The Command Center will sense that OC Controls are missing and actually prompt you to allow it. Then it will prompt you to install (this is all in context of Command Center itself). Answer yes to both of these prompts.

This worked for me without issue. I noticed the OC Controls installation is what re-installed the required Microsoft Visual C++ Redistributables that were removed in step 2.

If step 7 doesn't happen to work for you, you may want to try downloading the latest version of  Alienware OC Controls manually by going to Dell support and plugging in your asset tag. From there just install and running Command Center after.

Hi @GoauldSystemLord  thank you for sharing update on how to get AWCC working.

We have a 17 R5 Model Cassini 17 MLK preinstalled with Tobii eye tracking and AlienFX hardware which arrived out of the box in dark mode. This is our first Dell laptop and our most expensive. Our new laptop has a one year RTB warranty and this warranty is active. All updates were installed and the OS is currently Feature update to Windows 10 Pro, version 20H2. We installed SupportAssist and Alienware Update. Everything seemed to be working, but we seemingly cannot turn dark mode off. 

We have just worked through your sequence of events in the hope of getting AlienFX to work. Dell Support recommends the AWCC v5.2.97.0 update and Local Admin account was used to download and install at Step 5. The AWCC was opened at Step 6 and has been trying to install for five hours with the following spinning wheel image. 

Hi @GoauldSystemLord  AWCC did not prompt to install OC Controls. Used Local Admin account to download and install the Dell Support recommended OC Controls v1.3.0.1239. Windows Security complains and thinks it is malware. Clicked on Install driver software anyway on both occasions and then Restarted. The AWCC spinning wheel image reappeared. 

Hi @GoauldSystemLord  the built-in administrator account has been used to see if this all powerful account will allow AWCC update to finish installation. AWCC was repaired followed by Restart. However, the same AWCC spinning wheel image appears and installation is never completed.