m17 R4, AWCC, Fusion issues

Question

Hi, I have recently bought a alienware m17 r4 model 2021 and i have big problems with the Awcc, fusion doesn t work i tried to uninstalled it and it still doesn t work i tried searching for an older version but i can t find it, if someone can help me please, Thank you very much!

crimsom · Accepted Answer

Hi @Alec1603 welcome to this user to user discussion forum. This is not Dell Support.

The m17 R4 model 2021 is in the New AWCC AlienFX 2.0 compatibility group, and AWCC needs OC Controls for Fusion to work.

Please click on Product Support and allow your m17 R4 model 2021 to be recognised. Click on the Drivers & Downloads tab, if this is not customised for your m17 R4 model 2021, click on the [Check for Update] box.

The AWCC and OC Controls updates are required, install the AWCC update first. If you want to remove all the AWCC & OC Controls files, use Revo Uninstaller Free and finish the uninstall process by selecting Advanced scan, delete the contents of the next two windows.

Open the AWCC update webpage, and hover cursor over the Version 5.2.106.0, A00, text to confirm that no older versions are available. Open the full driver details of the AWCC Version 5.2.106.0, A00 update webpage, <ADMIN NOTE: Broken link has been removed from this post by Dell> it is essential that you download the update file and then install, never install update over the internet. To ensure the integrity of your download, please verify the checksum value. Right click on update file, Run as Administrator, when installation successful window appears, Restart (not Shut Down) to save these changes to the operating system. Then download the OC Controls update, install and Restart.

Open the AWCC application and allow it to get additional resources. Wait about five minutes for installation to complete. The AWCC should open with all four of the Home, Library, FX and Fusion tabs fully functional.

Please click on Kudos to say thank you for response from another user. Please share an update on progress, so that other users derive benefit from your experience. Thank you.

crimsom · Accepted Answer

Hi @ZenicaPA thank you for sharing update and the error codes.

The new AWCC is Dell's flagship enticement for new and existing customers. Other pc manufacturers provide eeprom re-flash capability from within the Windows operating system, but Dell does not. Customers will vote by drifting away from the Dell name that has been nurtured over many years, only for it to diminish within a few years.

Microsoft codes are by their very nature obscure. However, I have starting looking into pc eeprom error codes, because it is speculated that the Dell Installer for the AWCC update permanently soft-bricks the eeprom chip on the system board. See existing post Here.

This speculation is further reinforced by Dell warranty replacement of system boards to correct this AWCC FX and Fusion fault.

Individual users have obtained the specialised equipment and computer code to successfully re-flash the eeprom chip and reinstate AWCC function.

However, my pc eeprom error code search will take time, so I will have to get back to you. It would be very helpful, for other users to conduct a similar search and contibute to the existing post Here.

If users are within warranty, please raise a fault ticket to encourage Dell Technical Support to find a solution to their internal to Dell dilemma.

Alec1603 · Answer

@crimsom thank you! Problem resolved With regards Alec

ZenicaPA · Answer

I have this exact same issue, with an M17R3 & an Aurora R11.

The suggested fix which DELL had me perform, twice, did not resolve it. I can either leave the AWCC/OC software off and run Fusion360 or I can overclock but not get any work done.

I should have purchased a non K processor. Then I wouldn't care. Of course, DELL would have had to tell me this prior to buying and not drag "support" past my 30 day window.

I suppose I can take comfort in knowing I'm not alone in this error, specifically with Fusion.

crimsom · Answer

Hi @ZenicaPA   this process has a high success rate, but does not work if there are other faults. You should give it the opportunity to try and fix your m17 R3 and Aurora R11, you never know this fix might be the solution for one of the systems.

ZenicaPA · Answer

I will try it in an hour or so.

DELL had me uninstall AWCC/OC, delete several registry entries and folders, then reinstall.

Then I ran a complete system restore from the hidden partitions returning it back to a fresh setup.

The errors are there from the initial bootup.

I then repeated the removal and reinstall of AWCC/OC.

When that didn't work the second time, I went through the removal a third time and then installed an older version they provided of both AWCC and the OC software.

It didn't change the errors.

They stopped supporting it, telling me that despite the errors on a virgin DELL only system, that my issue is third party related. That the issue is with Fusion.

I explained numerous times that the errors exist without any of my software. They exist in an environment entirely of DELLs choosing. DELL created the AWCC software and it is what's conflicting with the OS.

But I'm a gluten for punishment and eager to resolve it so I'm not in a position to not try the help being offered.

ZenicaPA · Answer

I tried the steps outlined in your earlier post.

I still get these errors:

Application Error Faulting application name: AWCC.exe, version: 5.2.106.0, time stamp: 0x5fd7a7e2 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc000027b Fault offset: 0x000000000010bd5c Faulting process id: 0x2d78 Faulting application start time: 0x01d7065e65e14477 Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2\AWCC.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: f3b8c2fe-d6f8-4b42-b0b0-a01fae612290 Faulting package full name: DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2 Faulting package-relative application ID: App

I run this script before every shut down to clear the log but these errors return with every boot.

@echo off
color 17
FOR /F "tokens=1,2*" %%V IN ('bcdedit') DO SET adminTest=%%V
IF (%adminTest%)==(Access) goto noAdmin
for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")
echo.
echo goto theEnd
:do_clear
echo clearing %1
wevtutil.exe cl %1
goto :eof
:noAdmin
exit

ZenicaPA · Answer

I was unaware of the extent of the issue. I did raise a ticket with DELL.

This is what I was advised, via email. He apparently didn't bother to read the case notes from the "case owner" or the "case owner" didn't record them accurately or he'd have realized, the system was restored to factory and Fusion is NOT installed yet the errors persist. They summarily gave me the middle finger.

----------------------

My name is Francinie Arias, Tech Support Supervisor for the Alienware Online Services, and your case was brought to my attention by the case owner.

I have reviewed the case and I understand the issue at hand is causing big aggravation to you as you would like to use the Overclocking feature provide by the AWCC while using the 3rd party software from your work (Fusion360). Yet, we already did everything possible under the Comprehensive Software Support term of the warranty applicable to the issue you are experiencing, and based on the steps performed, and since the AWCC has been found as working as expected with or without the Fusion 360 software installed, our last recommendation to try to resolve this issue would be to reach the app/software developer for their direct support, as they might be able to assist you in following another path.

"Dell trained experts provide remote software issue resolution for commonly used, customer installed software titles through “how to” help, software installation and un-install assistance, upgrade help or through re-installation of factory settings"

You can read more about the Comprehensive Software Support and Collaborative Assistance terms Here

Knowing Dell will not be liable for the outcome of resolution provided by the third party and it should be performed at the customer's discretion only, we will proceed to close the case. However, you can reply to this email if you need any information or help from our end to work with Fusion 360 support.

Thank you for choosing Dell and our apologies for any inconvenience.

Francinie Arias
Avid Traveler and French-Bulldog Enthusiast
Supervisor, Client Technical Support
Working Hours: Monday ‒ Friday | 10:00 ‒ 19:00 (CST)

Alec1603 · Answer

Hi again!

After 6 days AWCC started not working again, i didn t used the laptop so... i don t know if it s normal or not but the laptop is brand new and it has big awcc problems, I tried unistalling awcc and oc controls and doesn t work... any advices?

Thank you

Alec

ZenicaPA · Answer

Your post isn't clear, you uninstalled AWCC and its related OC software and what is not working?

Fusion?

Have you shut down and started back up after the uninstall of AWCC/OC?

Open the Windows error reporting log and check to see what your most recent errors are.

Are any related to AWCC?

crimsom · Answer

Hi @Alec1603  thank you for sharing update. The easy fixes were posted earlier, but it seems your solution is not among them. If within 30 days of Dell invoice date, request a new replacement or full refund. After 30 days you are stuck with the basic Dell warranty, unless you have paid extra for Premium Warranty, etc. and raising a fault ticket. Dell Technical Support should get the AWCC & OC Controls working again for you. Please post an update on how Dell achieved reinstatement, so that other users in the same predicament derive benefit. Thank you.

Alienware

m17 R4, AWCC, Fusion issues

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