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May 25th, 2021 14:00

m17 R4, Boot and Freeze

Stats: Alienware - m17 R4 - 17.3" FHD Gaming laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 3070 - 1TB Solid State Drive - Lunar Light Model:AWM17R4-7696WHT-PUSSKU:6453650 /// BIOS is 1.3.1 if that helps

I bought this laptop a couple days ago. Worked fine the first day, and now, whenever I start the laptop, if it doesn't freeze on the Alienware splash screen, I'll get to the login screen, log in, and *then* the computer freezes. The only recourse is to press and hold the power button and do a restart. It seems to be luck of the draw as to whether it'll freeze or not, and sometimes it will go a couple hours and then freeze, or freeze right away. Any suggestion/solution would be very much appreciated. If more information is needed from me, please let me know.

 
 

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May 25th, 2021 14:00

At 2 days old I would be calling Dell tech support and request a replacement. You have that option in the first 30 days.

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