Hi @JH.S this is a public user to user discussion forum. This is not Dell Order Support.
Your online visit to Warranty & Contracts should show your private order details that you are not allowed to share in these public forums. Receipt of your order should be declared in your online Dell account, if it says order has not been delivered, there will be no invoice or private information about your Alienware m17 R4 laptop. Please click on @DELL-Cares and send them a Private Message requesting assistance. Thank you.
Please click on Kudos to say thank you for response from user that is not employed by Dell.
The external Dell Australia website is slow to show your private service tag number. Just keep checking it. I checked the internal tools and see the purchased warranties =
1 year Mail in Pre-Paid Freight Service 3 year Premium Support and Onsite Service 3 year Accidental Damage Protection
crimsom
7 Technologist
•
6.1K Posts
1
August 18th, 2021 02:00
Hi @JH.S this is a public user to user discussion forum. This is not Dell Order Support.
Your online visit to Warranty & Contracts should show your private order details that you are not allowed to share in these public forums. Receipt of your order should be declared in your online Dell account, if it says order has not been delivered, there will be no invoice or private information about your Alienware m17 R4 laptop. Please click on @DELL-Cares and send them a Private Message requesting assistance. Thank you.
Please click on Kudos to say thank you for response from user that is not employed by Dell.
DELL-Chris M
Community Manager
•
56.9K Posts
1
August 18th, 2021 04:00
JH.S,
The external Dell Australia website is slow to show your private service tag number. Just keep checking it. I checked the internal tools and see the purchased warranties =
1 year Mail in Pre-Paid Freight Service
3 year Premium Support and Onsite Service
3 year Accidental Damage Protection
JH.S
2 Posts
0
August 18th, 2021 06:00
Thank you for your answer. I will continue to check.