Hi @G119 welcome to this user to user discussion forum. This is not Dell Support.
Please run the on-board Reliability Monitor and allow it to load the events timeline. There should be an Event that coincides with the black screen date and time. If you can induce black screen to occur, then open Reliability Monitor and the Event should be the most recent. Open this Event, in bottom LH corner, click on save to memory and paste this into your next post. Thank you.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
Exactly the problem I have with Dell Laptop Latitude E7470. When many Chrome tabs open and go into hibernation ... it doesn't open anymore, the black screen appears:
no bootable devices
- strike f1 to retry boot -f2 for setup utility press -f5 to run onboard diagnosis
I bought a new HD ..., I thought it was corrupt, I replaced it and the same message appears, only if I have many Chrome tabs open
crimsom
7 Technologist
•
6.1K Posts
0
July 9th, 2021 14:00
Hi @G119 welcome to this user to user discussion forum. This is not Dell Support.
Please run the on-board Reliability Monitor and allow it to load the events timeline. There should be an Event that coincides with the black screen date and time. If you can induce black screen to occur, then open Reliability Monitor and the Event should be the most recent. Open this Event, in bottom LH corner, click on save to memory and paste this into your next post. Thank you.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
Kiwi-ro
2 Posts
0
January 31st, 2022 08:00
Reliability Monitor Description
The previous system shutdown at 4:05:39 PM on 1/31/2022 was unexpected.
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Information
Dell ControlVault Host Components Installer 64 bit
Successful application reconfiguration
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Information
Dell SupportAssist OS Recovery Plugin for Dell Update
Successful application reconfiguration
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Information
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Successful application reconfiguration
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Information
Intel(R) Management Engine Driver
Successful application reconfiguration
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Information
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Successful application reconfiguration
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Information
Dell SupportAssist
Successful application reconfiguration
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Information
Google Update Helper
Successful application reconfiguration
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Information
Microsoft Update Health Tools
Successful application reconfiguration
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Information
Intel(R) Rapid Storage Technology
Successful application reconfiguration
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Information
Dell Command | Power Manager
Successful application reconfiguration
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Information
Adobe Refresh Manager
Successful application reconfiguration
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Information
Adobe Acrobat DC (64-bit)
Successful application reconfiguration
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Information
Intel(R) Trusted Connect Service Client x64
Successful application reconfiguration
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Information
Intel(R) Trusted Connect Service Client x86
Successful application reconfiguration
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Information
WiGig Installer
Successful application reconfiguration
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Information
Intel(R) Management Engine Components
Successful application reconfiguration
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Information
Intel(R) Management Engine Components
Successful application reconfiguration
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Information
Intel(R) Management Engine Components
Successful application reconfiguration
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Information
Avast Update Helper
Successful application reconfiguration
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Information
Intel(R) Chipset Device Software
Successful application reconfiguration
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Information
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Successful application reconfiguration
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Information
Microsoft VC++ redistributables repacked.
Successful application reconfiguration
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Information
Microsoft VC++ redistributables repacked.
Successful application reconfiguration
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Information
Microsoft Office Proof (French) 2007
Successful application reconfiguration
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Information
Microsoft Office Proof (Spanish) 2007
Successful application reconfiguration
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Information
Microsoft Office Proof (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Shared MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Proofing (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Word MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Groove MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Shared 64-bit MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Office 64-bit Components 2007
Successful application reconfiguration
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Information
Microsoft Office Outlook MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Publisher MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office PowerPoint MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Access Setup Metadata MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Excel MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Shared Setup Metadata MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Access MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office InfoPath MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Groove Setup Metadata MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office OneNote MUI (English) 2007
Successful application reconfiguration
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Information
Microsoft Office Enterprise 2007
Successful application reconfiguration
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Critical
Windows
Windows was not properly shut down
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Information
Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.355.2814.0)
Successful Windows Update
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Thank you
Kiwi-ro
2 Posts
0
January 31st, 2022 08:00
Exactly the problem I have with Dell Laptop Latitude E7470. When many Chrome tabs open and go into hibernation ... it doesn't open anymore, the black screen appears:
no bootable devices
- strike f1 to retry boot -f2 for setup utility press -f5 to run onboard diagnosis
I bought a new HD ..., I thought it was corrupt, I replaced it and the same message appears, only if I have many Chrome tabs open
crimsom
7 Technologist
•
6.1K Posts
0
January 31st, 2022 12:00
Hi @Kiwi-ro too many tabs open in Google Chrome will exceed laptop memory and browser will crash. Chrome web store provides Extension TooManyTabs for Chrome - Chrome Web Store (google.com)