Unsolved
2 Posts
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402
June 4th, 2023 07:00
m17 R5, AMD Eyefinity not available?
Alienware m17 R5 AMD
Hello!
I've been trying to setup my new m17 R5 for multi-screen gaming. I've had it for about a week.
Based on the specifications I have, I should have AMD Eyefinity available to do this but the option does not come up in Adrenalin? All my drivers are updated and my 3 monitors are connected through DisplayPort and a HP docking station.
Browsing for solutions in Reddit and AMD forums I found the EyefinityPro.exe tool - however when I run it it says I do not have the appropriate hardware?
I'm running Ryzen 9 6900HX and Radeon RX 6850M XT - I should be able to run multi-screen gaming right? Am I missing something?
Thanks in advance!
enrikito
2 Posts
0
June 12th, 2023 07:00
i did try, unfortunately it did not help.
i ended up reaching out to amd support and was told that eyefinity is not supported on mobile graphics cards... bummer
i found some workarounds: running the games and apps in windowed mode
DELL-Jesse L
Moderator
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17.9K Posts
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June 12th, 2023 03:00
enrikito,
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
crimsom
7 Technologist
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6.1K Posts
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June 12th, 2023 05:00
Hi @enrikito welcome to this free user-to-user Alienware laptop discussion forum.
Please 'book' your Reject option within first 30 days, as soon as possible. Dell Refund policy, New vs Refurbished - Dell Community.
Please click on Contact Technical Support and request online investigation and installation of the AMD Eyefinity application. If Alienware m17 R5 AMD delivered with faults that cannot be fixed, you can Reject and get full refund.
Please click on @DELL-Cares to send Private Message requesting assistance.
ejn63
10 Elder
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30.8K Posts
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June 12th, 2023 06:00
Remove the docking station from the setup, and connect the monitors one at a time to the system. Does the Eyefinity feature set function that way?