x15 R1, random freezing

Question

Hello, it's random freezing from 2 seconds to 10 seconds. Memory and CPU show the usual loading. Mouse, keyboard, and sound are freezing too. I have read the forum about this problem, and all advice has helped me reduce the frequency of freezes. But the problem didn't go away. What had I done?1. I Bought a new M.2 SSD and replaced it on my laptop. Reinstall Windows. The problem didn't go away.2. I turned off Realtek sound device and WiFi (killer) module. Now I am using Bluetooth for sound and cable for the internet. The problem didn't go away.3. I uninstalled all Alienware products from my laptop. The problem didn't go away.4. I upgraded all drivers and BIOS, cleaned the system, and turned off fast loading. Make an edit in the power option of the laptop (don't turn off SSD, please) The problem didn't go away. It was a very expensive purchase $4000 and I am very disappointed that Dell cannot decide on that issue. Let's say I buy another laptop. But what to do with this one? My conscience will not allow me to sell it with a breakdown. It's a shame to throw it away. I think I am beginning to understand when users decide to go to MacBook. If you have any ideas about fixing the issue, please write here. Thank you.

Sotnik · Accepted Answer

Uninstalled Malwarebytes antivirus. Two days without random freezing.

crimsom · Answer

Hi @Sotnik welcome to this free user-to-user Alienware laptop discussion forum.

If the ~4000$ x15 R1 (6/15/2021) was purchased with an extended Dell warranty, please click on Contact Technical Support.

mattyb3 · Answer

After installing the new SSD did you reinstall Support Assist? If you did then I would suggest uninstalling it as it can cause freezing/stuttering issues in some systems.

There is usually three programs associated with Support Assist that you need to remove.

Sotnik · Answer

Yes, I uninstalled it. (option №3 in the main post).

Sotnik · Answer

Does nobody know? Ok.I tried to return Wifi adapter for the internet. I turned it on yesterday, and the amount of freezing significantly increased. Today I turned it off again and received less amount freezing. But the problem didn't solve.Please share your thoughts. Could I turn off wifi module in BIOS?

Sotnik · Answer

I tried to work without wifi module. It was the idea, but... Freezing is still with me.

Sotnik · Answer

I noticed a pattern. The first hours of the laptop have fewer freezes than after 4-5 hours of continuous work. After 4-5 hours, it freezes every 3-5 minutes.

Alienware

Was this post helpful?