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6 Posts
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773
March 20th, 2023 11:00
x15 R1, random freezing
Hello, it's random freezing from 2 seconds to 10 seconds. Memory and CPU show the usual loading. Mouse, keyboard, and sound are freezing too. I have read the forum about this problem, and all advice has helped me reduce the frequency of freezes. But the problem didn't go away.
What had I done?
1. I Bought a new M.2 SSD and replaced it on my laptop. Reinstall Windows.
2. I turned off Realtek sound device and WiFi (killer) module. Now I am using Bluetooth for sound and cable for the internet.
3. I uninstalled all Alienware products from my laptop.
4. I upgraded all drivers and BIOS, cleaned the system, and turned off fast loading. Make an edit in the power option of the laptop (don't turn off SSD, please)
It was a very expensive purchase $4000 and I am very disappointed that Dell cannot decide on that issue. Let's say I buy another laptop. But what to do with this one? My conscience will not allow me to sell it with a breakdown. It's a shame to throw it away. I think I am beginning to understand when users decide to go to MacBook.
If you have any ideas about fixing the issue, please write here. Thank you.
0 events found
Sotnik
6 Posts
0
April 8th, 2023 08:00
Uninstalled Malwarebytes antivirus. Two days without random freezing.
crimsom
9 Technologist
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6.1K Posts
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March 20th, 2023 14:00
Hi @Sotnik welcome to this free user-to-user Alienware laptop discussion forum.
If the ~4000$ x15 R1 (6/15/2021) was purchased with an extended Dell warranty, please click on Contact Technical Support.
mattyb3
7 Practitioner
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1.7K Posts
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8.3K Points
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March 20th, 2023 15:00
After installing the new SSD did you reinstall Support Assist? If you did then I would suggest uninstalling it as it can cause freezing/stuttering issues in some systems.
There is usually three programs associated with Support Assist that you need to remove.
Sotnik
6 Posts
0
March 20th, 2023 22:00
Yes, I uninstalled it. (option №3 in the main post).
Sotnik
6 Posts
0
March 22nd, 2023 11:00
Does nobody know? Ok.
I tried to return Wifi adapter for the internet. I turned it on yesterday, and the amount of freezing significantly increased. Today I turned it off again and received less amount freezing.
But the problem didn't solve.
Please share your thoughts.
Could I turn off wifi module in BIOS?
Sotnik
6 Posts
0
March 25th, 2023 07:00
I tried to work without wifi module. It was the idea, but...
Freezing is still with me.
Sotnik
6 Posts
0
March 27th, 2023 22:00
I noticed a pattern. The first hours of the laptop have fewer freezes than after 4-5 hours of continuous work. After 4-5 hours, it freezes every 3-5 minutes.