Thank you. I tried this. Two of the features had to be checked and then downloaded to match what you show in your image. I did this and restarted my system.
Unfortunately, I still have the same problem with Alienware Command Center.
A further problem is that I was prompted that the program required the installation of more components. I agreed to each one but, after downloading and restarting my system, the prompt returned and I am being asked to download the same components again.
Hi @Octo77 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Before installing AWCC update, the existing AWCC and OC Controls should be fully uninstalled. But the uninstall Dell AWCC application does not remove everything. This is a known problem and Revo Uninstaller Free and its Advanced Scan will remove everything. Remove OC Controls then AWCC. Remember to Restart (not Shut Down) so that these changes are saved. The AWCC update will then install as if for the first time.
I hope that I did not err in how I used the program. I am not a sophisticated computer user. After the initial uninstall, Revo using the Windows uninstaller at first, I believe, I was offered to scan for leftover files and folders.
Being unsophisticated, I chose the default option, 'moderate scan', instead of 'safe' or 'advanced'. The next screen that came up showed a file tree. I was horrified to be offered options. Too afraid to select 'delete all' because I didn't know exactly what I was looking at, I checked and deleted everything that referred to Alienware Command Center.
The next screen showed 'leftover folders'. I held my breath and deleted all of these.
I have some questions.
1. I did not try reinstalling ACC because I am unclear on how my initial problem has been solved. I was not updating the software. It did not come with my new Alienware laptop. I installed it myself for the first time and ran into these difficulties. Why would I not run into the same difficulties again if I reinstalled it?
2. Some of what I have read seems to indicate that this is older software that does not work on newer Alienware laptops. I have an Alienware x17 R1 with windows 11. Could that be my problem?
3. When I uninstalled ACC, I noticed that it was referred to as 32 bit. Windows 11 is 64 bit. Could that have been the problem?
4. I was excited to try this software on my first gaming laptop. Lucky to find myself in possession of an Alienware machine, I was excited to try out their proprietary software, that I had heard about, for aiding and enhancing the gaming experience. I was surprised to find that it did not come with the laptop and that I had the trouble I did when I downloaded it. .
Is the software worth persisting? Are there better alternatives?
Apologies for my verboseness and how green I am. (The last time I was as excited about gaming was on a Colecovision). I appreciate any feedback
I can understand your reluctance to trust Revo Uninstaller Free. However, I use, and trust this to remove multiple files, folders, and/or Registry entries left on your system. The advanced scan does create multiple windows and you should select delete all to remove these system files, then Restart. Dell knows that AWCC should be completely uninstalled, but has not changed their application.
@crimsom Thank you for responding to this issue, I have the exact same one, and I have followed your steps to the letter, however I still have the loading/buffering icon on Thermal and Overclock. I need to rectify this issue as my laptop has been overheating because I cannot manually turn the fans up higher to alleviate the temperature of the laptop.
Last thing I did was uninstall the AWCC and restarted my laptop, and booted up Alienware, however no changes. Still seeing the buffering/loading.
@crimsom just a follow up, I was on call with Dell Support for over an hour and we had no luck in fixing the AWCC, even after uninstalling and reinstalling. And even uninstalling and reinstalling RevoUninstaller. An entire OC reset is going to have to take place in a couple days. I do not recommend this AW update to anyone, and I have now lost faith in Alienware computers and won't support them in the future.
If Dell Support troubleshooting did not include Windows Reliability Monitor, please run this application, wait for event time line to load, and look at the events that match this Issue. Hopefully the root cause will have been identified so that this issue can be fixed. How to use Windows Reliability Monitor to identify software issues | Dell US
sprang
1 Rookie
•
12 Posts
0
May 14th, 2022 17:00
Had the same problem with my M15r6.
Started after installing the May Windows Updates.
I fixed it by installing .Net features again.
You can do this thru Control Panel, Programs and Features, Turn Windows features On or Off.
Everything selected was necessary for my system.
Octo77
3 Posts
0
May 14th, 2022 18:00
Thank you. I tried this. Two of the features had to be checked and then downloaded to match what you show in your image. I did this and restarted my system.
Unfortunately, I still have the same problem with Alienware Command Center.
A further problem is that I was prompted that the program required the installation of more components. I agreed to each one but, after downloading and restarting my system, the prompt returned and I am being asked to download the same components again.
crimsom
7 Technologist
•
6.1K Posts
1
May 15th, 2022 00:00
Hi @Octo77 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.
Before installing AWCC update, the existing AWCC and OC Controls should be fully uninstalled. But the uninstall Dell AWCC application does not remove everything. This is a known problem and Revo Uninstaller Free and its Advanced Scan will remove everything. Remove OC Controls then AWCC. Remember to Restart (not Shut Down) so that these changes are saved. The AWCC update will then install as if for the first time.
Octo77
3 Posts
0
May 15th, 2022 23:00
Thank you.
I downloaded Revo Uninstaller.
I used it to uninstall Alienware Command Center.
I hope that I did not err in how I used the program. I am not a sophisticated computer user. After the initial uninstall, Revo using the Windows uninstaller at first, I believe, I was offered to scan for leftover files and folders.
Being unsophisticated, I chose the default option, 'moderate scan', instead of 'safe' or 'advanced'. The next screen that came up showed a file tree. I was horrified to be offered options. Too afraid to select 'delete all' because I didn't know exactly what I was looking at, I checked and deleted everything that referred to Alienware Command Center.
The next screen showed 'leftover folders'. I held my breath and deleted all of these.
I have some questions.
1. I did not try reinstalling ACC because I am unclear on how my initial problem has been solved. I was not updating the software. It did not come with my new Alienware laptop. I installed it myself for the first time and ran into these difficulties. Why would I not run into the same difficulties again if I reinstalled it?
2. Some of what I have read seems to indicate that this is older software that does not work on newer Alienware laptops. I have an Alienware x17 R1 with windows 11. Could that be my problem?
3. When I uninstalled ACC, I noticed that it was referred to as 32 bit. Windows 11 is 64 bit. Could that have been the problem?
4. I was excited to try this software on my first gaming laptop. Lucky to find myself in possession of an Alienware machine, I was excited to try out their proprietary software, that I had heard about, for aiding and enhancing the gaming experience. I was surprised to find that it did not come with the laptop and that I had the trouble I did when I downloaded it. .
Is the software worth persisting? Are there better alternatives?
Apologies for my verboseness and how green I am. (The last time I was as excited about gaming was on a Colecovision). I appreciate any feedback
crimsom
7 Technologist
•
6.1K Posts
0
May 16th, 2022 02:00
Hi @Octo77 thank you for sharing update.
I can understand your reluctance to trust Revo Uninstaller Free. However, I use, and trust this to remove multiple files, folders, and/or Registry entries left on your system. The advanced scan does create multiple windows and you should select delete all to remove these system files, then Restart. Dell knows that AWCC should be completely uninstalled, but has not changed their application.
SwankyJ
2 Posts
0
May 27th, 2022 14:00
@crimsom Thank you for responding to this issue, I have the exact same one, and I have followed your steps to the letter, however I still have the loading/buffering icon on Thermal and Overclock. I need to rectify this issue as my laptop has been overheating because I cannot manually turn the fans up higher to alleviate the temperature of the laptop.
Last thing I did was uninstall the AWCC and restarted my laptop, and booted up Alienware, however no changes. Still seeing the buffering/loading.
Please advise.
SwankyJ
2 Posts
0
May 27th, 2022 16:00
@crimsom just a follow up, I was on call with Dell Support for over an hour and we had no luck in fixing the AWCC, even after uninstalling and reinstalling. And even uninstalling and reinstalling RevoUninstaller. An entire OC reset is going to have to take place in a couple days. I do not recommend this AW update to anyone, and I have now lost faith in Alienware computers and won't support them in the future.
crimsom
7 Technologist
•
6.1K Posts
0
May 27th, 2022 20:00
Hi @SwankyJ thank you for sharing update.
If Dell Support troubleshooting did not include Windows Reliability Monitor, please run this application, wait for event time line to load, and look at the events that match this Issue. Hopefully the root cause will have been identified so that this issue can be fixed. How to use Windows Reliability Monitor to identify software issues | Dell US