You are within the first 30 days Approval timescale, Reject this laptop: Dell Refund policy, New vs Refurbished. Open your Dell account to ask Dell Support to create a Service Request for you. Say you want to Reject laptop because it has a fault. Be clear to state your remedy: request new replacement laptop or a full refund.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
You need to contact dell immediately so you can return the machine and get a new one. It’s still in the warranty so you’re lucky. I really hope this helps and you’ll be able to get back to work.
crimsom
7 Technologist
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6.1K Posts
0
August 6th, 2021 00:00
Hi @Ding760 welcome to this user to user discussion forum. This is not Dell Support.
There are build issues with Alienware x15 R1 & x17 R1 laptops when closing then reopening the lid, gives cable connection problems. Solved: x15 R1, keyboard issues - Dell Community
You are within the first 30 days Approval timescale, Reject this laptop: Dell Refund policy, New vs Refurbished. Open your Dell account to ask Dell Support to create a Service Request for you. Say you want to Reject laptop because it has a fault. Be clear to state your remedy: request new replacement laptop or a full refund.
Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.
A51-06
5 Practitioner
•
3.1K Posts
0
August 5th, 2021 14:00
You need to contact dell immediately so you can return the machine and get a new one. It’s still in the warranty so you’re lucky. I really hope this helps and you’ll be able to get back to work.