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3 Posts
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469
November 23rd, 2022 12:00
x17 R1, bad DC input port?
Alienware x17 R1
My laptop's power light changed from on adapter AC power to battery, and battery not charging. I did the 30 second power button hold with no ac adapter or battery, still not seeing the ac adapter. I tried booting with only battery, works fine. Won't boot with battery disconnected and ac adapter connected. Got new ac adapter, still same. When the laptop is on battery, and I plug in the AC adapter, the power button briefly shows on AC adapter, then goes back to on battery. How often do the dc input ports go bad? I have ordered a new one, should be here on the 26th.
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crimsom
7 Technologist
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6.1K Posts
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November 23rd, 2022 13:00
Hi @cwmcd welcome to this free user-to-user Alienware laptop discussion forum.
The Alienware x17 R1 laptop is still relatively new and perhaps the purchase invoice says laptop is still under Dell warranty. You have been very unlucky if the DC Power Input Jack with Cable DP/N 06CG68 has failed. They usually last the lifetime of the laptop. Removing the power-adapter port.
Dell warranty should assign a local contractor to visit and install the replacement OEM DC Power Input Jack, etc.
filbert
4 Operator
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1.8K Posts
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November 23rd, 2022 13:00
Look on YouTube for videos showing disassembly of your model. But, be cautious with them, as some use steps or methods that are not appropriate. Use the videos to add to your understanding of what to do, but follow the steps in Dell's manual.
Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. I know many people do such work without this, but it's a cheap and sensible precaution. Rest the laptop on an anti-static mat or at least a reasonable alternative such as corrugated cardboard.