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29 Posts
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2350
July 24th, 2021 00:00
x17 R1, built-in left speaker issues
Hi all, since day one receive the x17,the left side speaker sound is crackling when playing any media, been tried reduce the volume to 50%, using Dell official latest version audio driver and update Bios, technician replaced the speaker as well, but still having same problem.
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goesto
1 Message
1
August 27th, 2021 09:00
same issue here. have you been able to do something about it? Frustrating to recieve it like this and doubly so since I actually use the speakers. Are you still having that issue? I just got mine and the technician has not come yet. I´m on the fence about sending it back or getting it repaired. After reading your comment now it´s really worrying me. Did you test the speaker after the repair and before the technician left? What else should be looked at to get this fixed?
doremo
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29 Posts
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August 27th, 2021 10:00
Hi, mine has been replaced the speakers twice just resolve the issue, it seems is product quality problem
I think if you just receive the laptop within a month, you should have the right to request 1 to 1 exchange
Cprugna
1 Message
0
October 19th, 2021 03:00
I put some cotton in a hole in the left speaker and it was resolved. It should be that a certain part of the machine resonates with a certain frequency of the sound.
doremo
1 Rookie
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29 Posts
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October 19th, 2021 23:00
Ah! How do you do that? can share the screenshot?
honestly after the speaker replacement, actually the issue hasn't been resolved, is just not so serious
Curious the design without screw, the speaker might vibrate when having signal
Symho1
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60 Posts
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December 30th, 2021 19:00
Hi, my first X17 was replaced for an USB port fault. Now I have the your issue on a speaker... 🤦
DELL-Cares
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January 23rd, 2022 09:00
Hello, we see you are looking for assistance. Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag.
trekkie_martiAn
9 Posts
0
January 23rd, 2022 09:00
I have the same issue, brand new x17 r1 just started to have that crackling sound on the left speaker. Any fixes or should I take it to the repair shop?
Sunny N_TX
1 Message
0
June 27th, 2022 14:00
thanks to your post, I asked for another replacement after the first one didn't solve it