x17 R1, unknown device

Question

I have an unknown device that I cannot find drivers on have my SDD failed and had do a clean install of Windows 11.

USB\VID_04c5&PID_11F3.

Looking at the Microsoft Catalog it says it is most likely a Realtek Semiconductor device. But I tried all the Realtek drivers and still there as unknown. Looking at the older threads I have tried the ON Screen display still nothing.

crimsom · Answer

Hi @jsgoodrich25 welcome to this free user to user Alienware laptop discussion forum. This is not Dell Support.

Support for Alienware x17 R1 Setup and Specifications Storage says there are two internal slots, Slot one supports M.2 2230/2280 PCIe Gen4 x4 NVMe cards, and Slot two supports M.2 2230/2280 PCIe Gen3 x4 NVMe cards. The slots accommodate two single drives or a single RAID drive, consisting of two identical PCIe Gen3 x4 NVMe cards.

Please share the x17 R1 system's storage drive configuration. Thank you.

Please share what happens after pressing power-on button. Thank you. How to Run the LCD Built-in Self-Test on a Dell Laptop | Dell US

crimsom · Answer

Hi @jsgoodrich25 thank you for sharing update.

The PC711 is PCIe Gen3 x4 so it does not matter which slot is used. PC/BC711 | SK hynix

At power-on: Does POST (Power On Self Test) give diagnostic light code. Does Screen work. Does Alienware Splash screen give F2 and F12 options. Does system boot into the Windows 11 operating system.

jsgoodrich25 · Answer

There is one drive it is the PC711 NVMe SK Hynix 1TB drive. It is what dell shipped with the tech when they replaced it a month ago.

jsgoodrich25 · Answer

The system boots and runs fine.  It is just a unknown device in windows device manager.Webcam works, keyboard works, audio works. I can not for the life of me find what is not working.

jsgoodrich25 · Answer

Done that and it keeps coming back as unknown. It is really puzzling.

ejn63 · Answer

Install the SD card reader driver. https://www.dell.com/support/home/en-aw/drivers/driversdetails?driverid=6165w

jsgoodrich25 · Answer

Just tried it still there!

crimsom · Answer

Hi @jsgoodrich25 thank you for sharing update.

Please visit Device Manager, expand driver for unknown device and take image, so that we can see what you see. Please use key combination shift + windows + s to get and save image Use Snipping Tool to capture screenshots (microsoft.com) and share image in your next post. Look in message menu and click on camera icon to insert photos. Thank you.

Dell Message menu icons.jpg

crimsom · Answer

Hi @jsgoodrich25 thank you for sharing update.

The PC711 is PCIe Gen3 x4 so it does not matter which slot is used. PC/BC711 | SK hynix

At power-on: Does POST (Power On Self Test) give diagnostic light code. Does Screen work. Does Alienware Splash screen give F2 and F12 options. Does system boot into the Windows 11 operating system.

crimsom · Answer

Hi @jsgoodrich25 thank you for sharing screenshots.

Please remove all USB connections and use bright light to see if any of the USB ports is physically damaged.

How to Fix Code 28 Errors in Windows (lifewire.com)

Please use one of the USB ports, does device manager's unknown device disappear? Please use the other ports to try and track down the offending USB port or hardware issue. Thank you.

Has Alienware X17 R1 always had this issue, or is it a recent issue? Please run Windows Reliability Monitor to see if windows is reporting this problem. How to use Windows Reliability Monitor to identify software issues | Dell US

mattyb3 · Answer

04C5 is the Fujitsu Vendor ID. Have you got anything plugged into the laptop like a printer or scanner? Or even possibly over a network?  The other possibility looks to be an Audio Driver.

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x17 R1, unknown device

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