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July 11th, 2023 09:00
x17 R2, keyboard key not working
Alienware x17 R2
I have an x17 R2 that has keys that have stopped working. Anyone have any suggestions on what to try to try to get the keys to work again? Cherry keyboard, system is under warranty.


filbert
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July 11th, 2023 09:00
Connect an external USB keyboard and try that for a while. If the issue also occurs with the external keyboard, then the issue is something in Windows. If the issue does not occur with the external keyboard, then it's likely a hardware issue with the onboard keyboard and it may need to be replaced.
Here are some other things to try:
Dell Keyboard Usage and Troubleshooting Guide
If those procedures point to a hardware issue with the keyboard, contact Dell Support while you're still within warranty.