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March 30th, 2023 13:00

x17 R2, screen and keyboard cutoff randomly

Alienware x17 R2

Alienware x17 R2

Sometimes while typing the screen will go black and so will the keyboard. The keyboard will also stop working so if I type while the screen is black nothing will have been typed. Even while an external monitor is connected it will also cut out, however sometimes the external monitor will comeback before the laptop monitor but the keyboard will still not work and the external will be treated as laptop screen like whatever was on it will be there. It then corrects itself afterward.

All this suspiciously starting after my 1 year warranty expired. It expired March 23rd and this started the day after. I've updated everything and ran diagnostics but nothing has changed and no issues were found.

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July 12th, 2023 04:00

Siracco,

To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the "Get help now" icon on the right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.

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