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Avamar virtual edition 7 install error: GSAN
Hi,
when installing the avamar virtual edition 7 i get this error during the install process at 64%
2014/05/07-11:27:32 INFO: SetGsanTimezone::block in check_environment_variables_on_node_for_user SYSPROBEUSER is correctly not set
2014/05/07-11:27:32 INFO: set_gsan_timezone.rb:47:do ---------- BEGIN SetGsanTimezone::do ----------
2014/05/07-11:27:33 INFO: tools.rb:2440:sys - - - - - - - BEGIN(output) - - - - - - -
2014/05/07-11:27:33 INFO: tools.rb:2454:sys TIMEZONE="Europe/Brussels"
2014/05/07-11:27:33 INFO: tools.rb:2458:sys - - - - - - - END
2014/05/07-11:27:33 INFO: tools.rb:2440:sys - - - - - - - BEGIN(outer output) - - - - - - -
2014/05/07-11:27:33 INFO: tools.rb:2454:sys Identity added: /home/admin/.ssh/dpnid (/home/admin/.ssh/dpnid)
2014/05/07-11:27:34 INFO: tools.rb:2458:sys - - - - - - - END
2014/05/07-11:27:34 INFO: tools.rb:2463:sys "egrep '^ZONE=|^TIMEZONE=' /etc/sysconfig/clock", exit status=0 (success)
2014/05/07-11:27:34 INFO: tools.rb:3551:get_modern_time_zone_name Time zone 'Europe/Brussels' is not found in the legacy time zone map
2014/05/07-11:27:34 INFO: SetGsanTimezone::do Setting maintenance windows scheduler's time zone to "Europe/Brussels"
2014/05/07-11:27:51 INFO: tools.rb:2440:sys - - - - - - - BEGIN(output) - - - - - - -
2014/05/07-11:27:51 INFO: tools.rb:2454:sys ERROR: avmaint: sched: cannot connect to server avamar at 192.168.100.121:27000
2014/05/07-11:27:51 INFO: tools.rb:2458:sys - - - - - - - END
2014/05/07-11:27:51 INFO: tools.rb:2440:sys - - - - - - - BEGIN(outer output) - - - - - - -
2014/05/07-11:27:51 INFO: tools.rb:2454:sys Identity added: /home/admin/.ssh/dpnid (/home/admin/.ssh/dpnid)
2014/05/07-11:27:51 INFO: tools.rb:2458:sys - - - - - - - END
2014/05/07-11:27:53---------------------------------- ERROR ----------------------------------
ERROR: tools.rb:2468:sys "avmaint sched window --timezone=Europe/Brussels --avamaronly", exit status=1 (error)
--------------------------------------------------------------------------------------------------------
2014/05/07-11:27:53---------------------------------- ERROR ----------------------------------
ERROR: tools.rb:2477:sys ERROR: avmaint: sched: cannot connect to server avamar at 192.168.100.121:27000
--------------------------------------------------------------------------------------------------------
2014/05/07-11:27:54 INFO: task.rb:1299:report_home_message Report home message: 2014-05-07 11:27:53 +0200|avamar.oac-ops.eu|7.0.1-61|AvamarInstallSles|7.0.1.61|/space/avamar/repo/temp/AvamarInstallSles-7.0.1-61.avp_1399449556555/tmp|SetGsanTimezone|Setting Gsan Time Zone|ERROR: SetGsanTimezone::do - Set GSAN local time zone failed
2014/05/07-11:27:54---------------------------------- ERROR ----------------------------------
ERROR: SetGsanTimezone::do - Set GSAN local time zone failed
--------------------------------------------------------------------------------------------------------
2014/05/07-11:27:54 INFO: task.rb:1370:quit ---------- END SetGsanTimezone::do ------------
Thanks
pawankumawat
355 Posts
1
May 7th, 2014 05:00
Hello,
I tried to find some information on this issue but unable to find any KB article.
I am adding here some important Time zone notes, may be It can help you -
Avoid local timezones that ignore local DST laws
As a general policy, do not select a local timezone that is tied to GMT and ignores local DST rules. Since these time standards do not include adjustments for local DST rules, time displayed in the UI may appear to be inaccurate. In some rare cases UTC is the best choice. UTC is the best alternative when a location’s local DST rules are not consistent on a yearly basis (for example, Brazil).
Do not use GMT as local timezone for England
When selecting a local timezone for England, select Europe/London, unless you know that the site specifically uses a different timezone. Do not select GMT (Greenwich Mean Time), even though England is home to GMT (0 offset during standard time). This is because GMT does not take the DST rules for England into account. For the same reason, do not select UTC (Coordinated Universal Time).
Select capital city or nearest large city for small countries
For small countries, select the country's capital city if it makes sense to do so. Otherwise, select the nearest large city that it is in the same timezone and observes the same DST rules.
Regards,
Pawan
pawankumawat
355 Posts
0
May 7th, 2014 06:00
Hello,
I have installed Avamar 6.1 virtual edition several times and I don't see any move back option there.
But not sure about AVE 7, I believe you have to start again this.
Regards,
Pawan
ionthegeek
2K Posts
0
May 7th, 2014 06:00
The error message shown in the logs means that the "avmaint" command was unable to connect to GSAN on the IP address 192.168.100.121.
Is the gsan process running?
Is the gsan process listening on IP 192.168.100.121?
"Wipe it out and start over" isn't necessarily the best solution here. If you're an authorized partner, you can contact implementation support for assistance.
bram_kennis
2 Posts
0
May 7th, 2014 06:00
Hi Pawan,
How can i change this timezone after i completed the answers list, because the script isn't finished. Just remove the VM and start over?
Durga Mukhia
1 Rookie
1 Rookie
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9 Posts
0
April 5th, 2024 09:00
Hi,
Did anyone solve the case? Needed help as I am facing the same issue and have already spun up AVE VM 2 times. Will be grateful for the solution.
Thank you and regards,
Durga Mukhia
Systems Engineer
Bhutan
Durga Mukhia
1 Rookie
1 Rookie
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9 Posts
0
April 5th, 2024 09:51
Hi all,
Just an update that I could bypass the error "Setting Gsan Time Zone (20 of 71) Failed" by setting the time zone to UTC.
I hope this helps.
Regards,
Durga Mukhia
Systems Engineer