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March 21st, 2017 12:00

Duplicate MAC Address Issue for a VM While doing Restore in avamar

We are trying  to Restore the full image or selected drives to a new virtual machine for a VM in avamar (version :- 7.2.1-32) , after restore we are getting duplicate MAC address issue.

Is there any way we can fix this during the process of restore other than manually assigning a new NIC after the restore. The VM does not have static MAC, ESXI generates the Mac when the Network adapter is created, that MAC won't change.

18 Posts

March 27th, 2017 06:00

Hi,

Avamar doesn't have control to create the MAC address during vm restore/creation.  The ESXi is responsible of generating a unique mac address automatically when the VM is powered on.

please check the following KB for more details:

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1024025

Appreciate your update and feedback if this was helpful to solve the problem; don't forget to mark the question as answered when the problem is solved.

Best Regards,

Shady Salama

Subject Matter Expert (SME), Avamar, Data Protection & Availability Solutions

Dell EMC | Technical Support Services

48 Posts

March 27th, 2017 07:00

Hi Shady,

Thanks for the update. I will send the same to my customer and see what he says.

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