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186 Posts
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670
Thin Client Recovery Console
Hi Guys,
We have deployed Avamar and want to get our Help Desk to be able to do restores for users.
the web client for restoration is a nightmare to logon to with LDAP Authentication. I see that our helpdesk is going to strugle with this.
Does anyone know of a better way to logon or a single sign on configuration that can be done for this component?
OscarG1
137 Posts
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September 30th, 2010 20:00
Well if your helpdesk is the team that will perform the restores, why dont you give them access to use Avamar GUI with restore operator roles??
or you can use the laptop/desktop plug in and the client can perform their own restores
Hormigo
131 Posts
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October 4th, 2010 07:00
Hi,
Check in:
SERVER SOFTWARE INSTALLATION GUIDE
Configure LDAP Interface.
Regards,
Hormigo
dugans1
186 Posts
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October 4th, 2010 19:00
OscarG.
Thanks for the advise. This is going to mean that each Helpdesk Operator will need to have the console installed on their PC.
the idea was for them to use a simple web interface to be able to do the restores.
Currently the helpdesk do not have server access or any type of restore access from a backup perspective.
dugans1
186 Posts
0
October 4th, 2010 21:00
So we have come to a solution where the Helpdesk will just have to have the client Console installed.