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26 Posts
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2319
CX30 keeps reporting failed disk
Hi,
I have a cx30 array that keeps informing we a disk is down, so I replace the disk and it flashes green for 10 seconds then the orange light comes back on on the disk. I've tried 3 brand new disks now so I'm pretty sure it's not the disk.
Any ideas what I can check?
Vince
tlindsay42
11 Posts
0
January 10th, 2014 07:00
VinceNoir1
26 Posts
0
January 9th, 2014 07:00
Hi Eran
Please bear with me I'm new to emc, how can I check if the firmware is compatible? It's using the hot spare at the moment so I don't think I want to move it?
Vince
tlindsay42
11 Posts
0
January 9th, 2014 07:00
No worries. I was asking about the EMC Event Logs.
VinceNoir1
26 Posts
0
January 9th, 2014 07:00
Hi Troy,
Please bear with me I'm new to emc, are you referring to the Windows event logs of EMC event logs?
Vince
Eran2
45 Posts
0
January 9th, 2014 07:00
How many hot spare drives do you have there at the moment that are the same as the one that failed?
if you only got one clearly dont do that but if you have more you can do that on the one that is not being used. as for the drive firmware you can only see once the system load it. I would check also on EMC compatibility list to see if the HD part number that you are using is the correct one (unless you are swapping the same).
VinceNoir1
26 Posts
0
January 9th, 2014 07:00
Hi
I've only got one hot spare in there unfortunately. OK I'll find the compatibility list and check that.
Vince
Eran2
45 Posts
0
January 9th, 2014 07:00
you need to check that the firmware on the disk is compatible with your system flare code.
Try to put the drive instead of a hot spare if you can and see what happen. also if you put one of your hot spare disks in the DAE where the faulty disk is what is happening?
tlindsay42
11 Posts
0
January 9th, 2014 07:00
What shows up in the Event Logs when that happens?
Eran2
45 Posts
0
January 9th, 2014 07:00
How to Collect SPCollects via Unisphere
VinceNoir1
26 Posts
0
January 10th, 2014 07:00
This is the event log after I pulled the disk and reseated. I only removed the disk once, and left it in.
B 01/10/14 13:36:07 Bus0 Enc1 Dsk8 78b Drive physically removed from slot 0 0 0
B 01/10/14 13:36:07 SP B 6c3 BE Fibre Loop Operational 0 0 0
B 01/10/14 13:36:07 ntmirror 71240015 UnitState change for disk 1 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
B 01/10/14 13:36:07 ntmirror 71240015 UnitState change for disk 0 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
B 01/10/14 13:36:07 ntmirror 71240015 UnitState change for disk 2 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
B 01/10/14 13:36:07 ntmirror 71240015 UnitState change for disk 3 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
B 01/10/14 13:36:08 ntmirror 71240015 UnitState change for disk 3 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
B 01/10/14 13:36:08 ntmirror 71240015 UnitState change for disk 0 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
B 01/10/14 13:36:08 ntmirror 71240015 UnitState change for disk 1 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
B 01/10/14 13:36:08 ntmirror 71240015 UnitState change for disk 2 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
B 01/10/14 13:36:22 Bus0 Enc1 Dsk8 78c Drive physically inserted into slot 0 0 0
B 01/10/14 13:36:23 ntmirror 71240015 UnitState change for disk 3 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
B 01/10/14 13:36:23 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:23 ntmirror 71240015 UnitState change for disk 0 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
B 01/10/14 13:36:23 SP B 6c3 BE Fibre Loop Operational 0 0 0
B 01/10/14 13:36:23 ntmirror 71240015 UnitState change for disk 1 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
B 01/10/14 13:36:23 ntmirror 71240015 UnitState change for disk 2 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
B 01/10/14 13:36:24 ntmirror 71240015 UnitState change for disk 3 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
B 01/10/14 13:36:24 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:25 ntmirror 71240015 UnitState change for disk 2 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
B 01/10/14 13:36:25 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:26 ntmirror 71240015 UnitState change for disk 1 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
B 01/10/14 13:36:26 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:27 ntmirror 71240015 UnitState change for disk 0 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
B 01/10/14 13:36:27 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:28 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:29 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:30 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:32 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:33 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:34 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:35 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:36 Flaredrv 71270006 Bus 0 disk 17 status:
B 01/10/14 13:36:37 Bus0 Enc1 Dsk8 7127897c Disk failed or was physically removed.TLA Part Number is C, Serial Number is 3LM4C8X7Copyrigh.
B 01/10/14 13:36:37 Bus0 Enc1 DskE a07 CRU Powered Down [CM: Killed by CM] 0 ffffffff 920c
B 01/10/14 13:36:37 Bus0 Enc1 DskE a07 CRU Powered Down [DH: Unsupported drive] 0 ffffffff a90d
B 01/10/14 13:36:37 Bus0 Enc1 Dsk8 7127897c Disk failed or was physically removed.TLA Part Number is C, Serial Number is 3LM4C8X7Copyrigh.
A 01/10/14 13:36:39 Bus0 Enc1 Dsk8 78b Drive physically removed from slot 0 0 0
A 01/10/14 13:36:39 ntmirror 71240015 UnitState change for disk 0 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
A 01/10/14 13:36:39 SP A 6c3 BE Fibre Loop Operational 0 0 0
A 01/10/14 13:36:39 ntmirror 71240015 UnitState change for disk 1 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
A 01/10/14 13:36:39 ntmirror 71240015 UnitState change for disk 2 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
A 01/10/14 13:36:39 ntmirror 71240015 UnitState change for disk 3 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
A 01/10/14 13:36:40 ntmirror 71240015 UnitState change for disk 3 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
A 01/10/14 13:36:40 ntmirror 71240015 UnitState change for disk 0 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
A 01/10/14 13:36:40 ntmirror 71240015 UnitState change for disk 1 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
A 01/10/14 13:36:40 ntmirror 71240015 UnitState change for disk 2 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
A 01/10/14 13:36:54 Bus0 Enc1 Dsk8 78c Drive physically inserted into slot 0 0 0
A 01/10/14 13:36:55 ntmirror 71240015 UnitState change for disk 3 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
A 01/10/14 13:36:55 SP A 6c3 BE Fibre Loop Operational 0 0 0
A 01/10/14 13:36:55 ntmirror 71240015 UnitState change for disk 0 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
A 01/10/14 13:36:55 ntmirror 71240015 UnitState change for disk 1 (3 7) Q-DEG to Q-SHUTDN [READY->LOGOUT].
A 01/10/14 13:36:55 ntmirror 71240015 UnitState change for disk 2 (1 3) ENABLED to Q-DEG [READY->LOGOUT].
A 01/10/14 13:36:56 ntmirror 71240015 UnitState change for disk 3 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
A 01/10/14 13:36:56 ntmirror 71240015 UnitState change for disk 0 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
A 01/10/14 13:36:56 ntmirror 71240015 UnitState change for disk 1 (3 1) Q-DEG to ENABLED [LOGOUT->READY].
A 01/10/14 13:36:56 ntmirror 71240015 UnitState change for disk 2 (7 3) Q-SHUTDN to Q-DEG [LOGOUT->READY].
A 01/10/14 13:37:09 Bus0 Enc1 DskE 799 Peer Requested Drive Power Down. 0 0 17
A 01/10/14 13:37:09 Bus0 Enc1 DskE a07 CRU Powered Down [CM: Killed by CM] 0 ffffffff 920c
A 01/10/14 13:37:09 Bus0 Enc1 DskE a07 CRU Powered Down [DH: Unsupported drive] 0 ffffffff a90d
A 01/10/14 13:37:09 Bus0 Enc1 Dsk8 7127897c Disk failed or was physically removed.TLA Part Number is C, Serial Number is 3LM4C8X7Copyrigh.
A 01/10/14 13:37:09 Bus0 Enc1 Dsk8 7127897c Disk failed or was physically removed.TLA Part Number is C, Serial Number is 3LM4C8X7Copyrigh.
VinceNoir1
26 Posts
0
January 10th, 2014 07:00
Thanks for your help!
tlindsay42
11 Posts
0
January 10th, 2014 07:00
I would recommend finding the TLA #s of other disks in that RAID Group. Hopefully you have one in your inventory that matches.
kelleg
4.5K Posts
0
January 13th, 2014 14:00
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glen