VNX 5300 Integration with Symantec Vault for Archival

2011-12-19 17:21:44: DHSM: 3: Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

2011-12-19 17:21:44: DHSM: 3: The HTTP server failed to respond to an OPTIONS method of the HTTP protocol with a status code 1002 Authentication scheme not s

upported.

2011-12-19 17:21:44: MGFS: 3: Mount remote file system failed with status: InternalError.

2011-12-19 17:21:44: ADMIN: 3: Command failed: connect fsid=18 type=HTTP rpolicy=15 wpolicy=1 http=http://evvault.corp.capgemini.com/EnterpriseVault cgi=n a

ccount=svc-in-evadmin@corp.in.capgemini.com passwd=****************

2011-12-19 17:27:24: DHSM: 3: Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

2011-12-19 17:27:24: DHSM: 3: The HTTP server failed to respond to an OPTIONS method of the HTTP protocol with a status code 1002 Authentication scheme not s

upported.

2011-12-19 17:27:24: MGFS: 3: Mount remote file system failed with status: InternalError.

2011-12-19 17:27:24: ADMIN: 3: Command failed: connect fsid=18 type=HTTP rpolicy=15 wpolicy=1 http=http://evvault.CORP.CAPGEMINI.COM/EnterpriseVault cgi=n a

ccount=svc-in-evadmin@corp.capgemini.com passwd=****************

2011-12-19 17:27:33: SMB: 3: AcceptPushStream failed: Socket is not connected

2011-12-19 17:27:42: CFS: 6:[VDM0] write failed, fsid = 18, inode = 6994717, startOffset = 0x45ff, status = TreeQuotaExceeded

Send Pop up not implemented in SMB2

2011-12-19 17:27:55: DHSM: 3: Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

2011-12-19 17:27:55: DHSM: 3: The HTTP server failed to respond to an OPTIONS method of the HTTP protocol with a status code 1002 Authentication scheme not s

upported.

2011-12-19 17:27:55: MGFS: 3: Mount remote file system failed with status: InternalError.

2011-12-19 17:27:55: ADMIN: 3: Command failed: connect fsid=18 type=HTTP rpolicy=15 wpolicy=1 http=http://evvault.CORP.CAPGEMINI.COM/EnterpriseVault cgi=n a

ccount=svc-in-evadmin@corp.capgemini.com passwd=****************

TCPDUMP Message for reference

401 - Unauthorized: Access is denied due to invalid credentials.

\r\n

You do not have permission to view this directory or page using the credentials that you supplied.

\r\n

Thanks & Regards,

try to create the connection again and paste the server logs related to the DHSM

$server_log server_2 | tail -100

Sameer Kulkarni

Hi Sameer,

Same output

fs_dhsm -connection FS1 -create -type http -secondary "http://evvault.corp.capgemini.com/EnterpriseVault" -cgi n

Error 13159628829: The HTTP server failed to respond to an OPTIONS method of the HTTP protocol with a status code 1002 Authentication scheme not supported.

Thanks & Regards,

fs_dhsm -info

try without specifying the -user option,

you command should look something like this :

fs_dhsm -connection FS1 -create -type http -secondary "http://10.0.25.1/EnterpriseVault" -cgi n

Did you look at knowledgebase emc242722 ?

Hi...

have you added the Vault Service account to the Administrators group ?

KB doesn't seem to apply to my error...

Vault Service account is in definately in Administrators group.

Can we give a try creating it with CGI connection instead of non-CGI ?

let me do some research on this from my end..

Hi - tried and get the same error..

Many Thanks Sameer

Fs_dhsm –info FS1 //Output as follow

state = enabled

offline attr = on

popup timeout = 0

backup = passthrough

read policy override = none

log file = on

max log size = 10MB

Additionally, both ping from blades & telnet (to port 80) work as well,

- emc242722 doesn’t apply as the server_log output is pasted earlier

- Vault Service account is added to Vault server Administrator group as well as Celerra CIFS server Administrator group to check if it helped however still same output

- Had already tried with both CGI and non-CGI option however no use

- Even I will continue to investigate it further and appreciate your support for this.

SR is in place well. However considered putting the same over Forum if someone may have come across similar problem and provide quicker resolution. So far the support findings are as follows

Output from TCPDUMP and nothing much helpful from server_log output.

401 - Unauthorized: Access is denied due to invalid credentials.

\r\n

You do not have permission to view this directory or page using the credentials that you supplied.

\r\n

However the Vault user is having all necessary access (i.e addition to administrator group,etc) as per pre-requisites.