4 Month Alienware Delay!!

Question

I placed an order for a new laptop in JUNE after my old laptop had finally bitten the dust. It is now October and my laptop hasn’t even shipped out of its production facility. What is going on?? Is this normal?? Why does nobody want to offer any sort of consolation to make this right? This isn’t okay, this isn’t right. Clearly it’s happening to a lot of people too. Can somebody push this somewhere so we can get answers? This will be the last time I buy ANYTHING from Dell.

DELL-Cares · Answer

Hi,

I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.

Could you provide the order # and the registered owner's name via direct message? I'll have it checked right away.

-Susanna

Pablolu · Answer

I'm sure Susanna will solve all the issues and you'll receive it within a week.

Or more likely she tells you nothing new, because they just do public relations, thwy dont solve anything.

Read the forum

DELL-Cares · Answer

I understand what you are calling out. If you could help me the order deatils via direct message and I'll have it checked to see what best I can do to help you further. -Ssuanna

DELL-Cares · Answer

I do see you're working with us with regards to the replacement which has been delayed due to part shortage. We will continue to work on one platform to avoid confusion.

Pablolu · Answer

I am already messaging with one of your colleagues. "0 messages and still no solution, nor any willingness to actually provide assistance.

So unless you have the power to do something about it, that your colleague Nimin doesn't, why would I waste more time messaging with you?

Aleximoo · Answer

How do I direct message you?

Customer Care

4 Month Alienware Delay!!

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