Alienware Delivery

Question

I'm ordered a Alienware R17 on July 1st.  Just received an email telling me the delivery has been moved from July 14th to August 12th.  After discussions with Order Customer Support, they don't have the Screen, the keyboard, the touch pad or even the CPU...  It's amazing they would take the orders knowing they don't have the parts in stock.  I'm told they are waiting for parts deliveries.  They have NO idea when the parts are to be delivered.  This situation to me is really an unacceptable & unprofessional way to do business.  This will be my last order from Dell. I'll just switch over to HP and hopefully they care about customer service.  Can't wait till they send me the 'Customer Satisfaction Survey'.  If they are smart, they won't send me one.  All they can offer is 'Expedited' delivery which at this point means absolutely nothing.  I'm not expecting the laptop to be here till the end of August. Hopefully if will be here by then.

DELL-Cares · Answer

Thank you for reaching out to us.

We apologize for the inconvenience this may have caused to you.

Kindly, direct message us your Dell order# and registered name on the order along with the phone# and email address so that we can check and assist you further.

Regards,

Sahana

gflippin · Answer

Order date: Jul 1, 2021| George Flippin    Order was taken even though the parts to complete the order was NOT in stock. Dell logistics needs a re-boot.   Thanks. George

Customer Care

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