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Ambiguous feature listing confusing me to buy a new one
I was just checking out this Inspiron non-touch laptop which has got a heading
"New Inspiron 15 7000 Series Non-Touch".
The configuration section as well says "15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Display".
But on the right hand side I see a small block saying
As seen in Green Monday Sale. Intel® Realsense™ 3D Camera + Touch Screen: Includes the new 6th gen Intel® Core™ i7 processor, Windows 10, and AMD graphics card.
Even the graphics card in the configuration section says is a NVidia, but the above windows says AMD.
Spoke to the customer care yesterday and after 40 minutes of spending time, the agent says that he is not able to understand. Total waste of time.
Hoping that I get a clear answer as to what the actual configuration I am gonna get if I buy this laptop.
DELL-Terry B
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December 17th, 2015 13:00
All configurations of the Inspiron 15 7559 can be viewed here. Only the second system from the left order code dncwpw5718h has the incorrect information.
The two configurations on the left ship with a 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Display while the two configurations on the right ship with the 15.6-inch UHD (3840 x 2160) Truelife LED- Backlit Touch Display.
All four configurations listed of the 7559 ship with NVIDIA® GeForce® GTX 960M 4GB GDDR5
I have reached out to folks to correct any errors listed on the system configuration for order code dncwpw5718h
I hope that this helps.
TB
sugarbear18
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December 16th, 2015 21:00
Hi Shourjya Dasgupta,
I`ll send an email and see if I can get an answer for you.
DELL-Terry B
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December 17th, 2015 07:00
Shourjya Dasgupta,
I certainly see the reason for the confusion, I checked order code DNCWPW5716H and it is for an Inspiron 15 7559. All of my information has the 7559 shipping with Nvidia GTX 650m graphics. Some of the other systems in the Inspiron 15 7000 line like the 7548 does have AMD graphics which I am sure where the confusion is coming from. I will see if I can find someone here to correct this and I apologize for the inconvenience.
Again the system shown is an Inspiron 15 7559 and it ships with a Nvidia GTX 650m card.
TB
beamermt79
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December 17th, 2015 11:00
All of the Inspiron 15 7559s come with the Nvidia 960m, not the 650m or AMD series graphics. The 2 in 1 version comes with just Intel graphics. This is all according to the sales site.
DELL-Terry B
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December 17th, 2015 12:00
Sorry about that it is the 960m and not the 650m (NVIDIA® GeForce® GTX 960M 4GB GDDR5). The screen is the 15.6-inch FHD (1920 x 1080) Anti-Glare LED-Backlit Display non touch.
I am still looking to have this corrected on the website. Again I apologize for the confusion.
TB
shourjya1
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December 17th, 2015 12:00
@beamermt79: Even I believe that so, since a month back I bought a Inspiron 15 7559 having FHD screen and Nvidia 960M graphics card. I am returning the same due to screen bleed issue.
@Terry the screenshot that I attached says that the machine comes with NVIDIA 960m.
And what about the display? You didn't mention anything about it.
Something doesn't match up. The link still shows the same information.
Also I chatted with Customer Service a couple of days back(before writing here) regarding the same laptop and the agent said that this particular laptop has "15.6-inch UHD (3840 x 2160) Truelife LED- Backlit Touch Display".
@Terry: You can verify that by checking my chat logs with "Agent (Srinivas_Rao2)".
DELL-Terry B
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December 17th, 2015 14:00
Thank you, Shourjya for pointing this out.
It looks like the information for dncwpw5718h has been corrected.
TB