Beware Dell Rewards

I so hope that Dell has stepped up to help everyone when then have issues with rewards.  I unfortunately have only had a bad experience that I'd like to share with everyone.

I own a small business that does IT consulting and service.  I really prefer Dell computers and servers because I they work, the systems are very reliable, and Dell's tech support is EXCELLENT!  If fact, over the 14 years that I've been in business I've pretty much purchased only Dell equipment.

So at the end of September of 2020, I purchased 6 Dell XPS 15 laptops and 5 XPS 17 laptops from Dell.  All of the systems came with the 4 year next business day onsite extended warranty with accidental damage protection.  The order total was approximately $30,000 worth of systems.  At the last minute, the Dell sales rep I worked with applied the order to the wrong Dell account.  I knew this at the time of purchase and I questioned her about the rewards.  Melissa (my rep who doesn't seem to answer the phone any more or still work for Dell) said she would fix the rewards on the back end.  When you purchase Dell systems with the 4 year warranty and accidental damage protection, Dell "says" the rewards will be 6% of the purchase.  It's now over 9 months and no one from Dell will talk to me.  I've got multiple emails to several customer service and account reps saying they will submit a case to the Dell Advantage Rewards team to try and fix this.  The other thing they say is that the rewards have expired.  I ask how the rewards could have expired IF they did not issue them to my account.  NO ANSWER.

I am so frustrated and I feel like I should take my business elsewhere.

When you may a purchase from Dell, make sure that all live sales reps have the purchase the correct Dell account.  You don't want loose mega rewards like I did!!!

Dell, I would love for someone to contact me......  I've been waiting for over 9 months.....