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5 Posts
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682
January 2nd, 2021 10:00
Charged twice for the same computer
I was charged on Dec 7th when the order was placed and then on December 31st. Reading on the forum it seems that is a system error that happens but what you don't take into consideration is that I was planning on going on a roadtrip with my family as I only have limited vacation time, only to find out that our vacation money was taken by Dell while we where having New Year's dinner. Of course, there is absolute cero response from their Customer Service department, no access to chat, nor answers to the service ticket that I submitted, due to the Holidays. I have submitted a BBB complaint and not only want a refund for the second charge, but I want compensation for not being able to continue with our vacation plan.
MackSix
1 Rookie
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13 Posts
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January 2nd, 2021 10:00
Did they take the money out of your bank account?
MackSix
1 Rookie
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13 Posts
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January 2nd, 2021 10:00
Did you use a debit card? Isn't there a number on the card you can call and dispute it? They usually reverse it right away and free up the amount. You don't have to wait for an unauthorized charge to be refunded.
Jose Ferreras
5 Posts
0
January 2nd, 2021 10:00
Yes, I was deducted the purchase amount twice. This was not put on hold. It was charged twice. First on Dec 7 and then on Dec 31. Two charges with two different reference numbers.
Jose Ferreras
5 Posts
0
January 2nd, 2021 11:00
I even have two confirmation emails from the Bank stating that the amount was CHARGED on both times
Jose Ferreras
5 Posts
0
January 2nd, 2021 11:00
I have opened this discussion in three fronts: 1) with Dell, 2)BBB 3)my bank no response yet
MackSix
1 Rookie
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13 Posts
1
January 2nd, 2021 11:00
I see. I hope you get it resolved soon.
Jose Ferreras
5 Posts
0
January 2nd, 2021 11:00
I do think the double charge issue will be resolved, but not within the time I expected and this will mess with all the plans my family had. I truly hope Dell cares and offers some sort of compensation for this. I am really disappointed and stressed out about this situation. Thank god this is not medicine money or hospital money... They have to be much more conscious about the impact this has.