Credit application issues.

I applied for credit on line at dell.com. I got the message that my application needed to be audited. I called the 800 number to sort it out. The rep that was "helping me" was Lynn (i think), her accent was unbelievably strong. I tried very hard to listen and figure out what she was asking me. Eventually I started asking to speak with someone else. I asked 3 times to please speak with someone else, that I couldn't understand her. The final time I stoped her and said, "Stop please, I cant understand you, can you please transfer me to someone else." She replied, "Thats... (something I didn't understand) ....application is denied, " and hung up.

I called back to try to speak with someone else, Lynn answered again. I asked to speak to her manager straight off, no reply. I then repeated my self two more times, it was clear she didn't understand my request. When I finally said supervisor she asked me for my account info. I said no, we tried that before, please just transfer me to your supervisor.

The supervisor said the information I had given them on the phone did not match my application... I wonder why. His solution was to have me call him from my place of employment on Monday. Sorry Dell I'm just not that into you.

I had only applied for credit on a whim to see if I could maybe swing a tablet for my daughter for Christmas. This process has told me that would have been a mistake. This was horrendous customer service. I work in an IT department and have placed multiple orders with dell on line. I did not realize how lacking the phone support was.

I'm not looking for a reply or a fix. I just wanted to make someone aware of what maybe turning customers away.