Unsolved
This post is more than 5 years old
8 Posts
0
9550
Curious About My Order
Hello,
On December 26th I ordered an Alienware 17, an ultrasharp 27" monitor, and an alienware aurora alx.
So far everything has shipped, except the Aurora which is still showing as In Production :(
Anyone able to help me out with what the holdup may be?
Thanks
zbestwun2001
8.8K Posts
0
January 8th, 2014 15:00
Deazel
Here are some contact addresses for AW. BTW, I'm using the m18x currently....powerful.
I've had an ATX Aurora 4 too....
UK = alienware_1@dell.com
USA = awsocialmedia@dell.com, AWCC-Resolution_experts@Dell.com
Email them and ask? They may not have the answer, but it is the Escalation Team.
Zb1
Deazel
8 Posts
0
January 8th, 2014 21:00
I'm in Canada, so hopefully the ppl at the USA address are able to shed some light on things.
Thanks for the info.
Deazel
8 Posts
0
January 9th, 2014 13:00
sigh.....Here's the reply I received:
Greetings from Alienware.
In regard to your inquiry, I would suggest contacting the Dell Support Site at 1-800-WWW-DELL. Also, you could visit the following URL:
http://www.dell.com/
Thank you for your understanding.
zbestwun2001
8.8K Posts
0
January 9th, 2014 17:00
Deazel
I don't like that reply.
Be patient, give it a week or two, (yes that long), and well address this issue again then.
Z
zbestwun2001
8.8K Posts
0
January 9th, 2014 17:00
deleted.
Deazel
8 Posts
0
January 16th, 2014 19:00
sigh....still showing as "in production" :(
Deazel
8 Posts
0
January 20th, 2014 16:00
Hooray! Whatever the problem seems tohave been resolved, since it is finally showing as Shipped.
Now just the wait for shipping >.<