What has happened to Dell?

I have never seen a company go out of its way to cover its for issues. It is absolutely mind blowing, frustrating, and unnecessary. I have never dealt with a company that would not allow customers to talk to supervisors. We have asked numerous times to speak to a supervisor about issues and the supervisors refused to get on the phone. They won't give any time frames whatsoever. All we get is "asap" or "at the earliest" normally asap would be asap but in the Dell world asap means weeks or a month.  

Check out the bad reviews on BBB over 3,000 complaints within 3 years.  1.06 rating out of 5 yet have a A+ rating lol.  Its been a absolute nightmare.

They have deleted countless of my comments as well. 

We had a tech here working on our laptop, and he called in reporting the same issues we had and they were arguing with him and trying to do basic troubleshooting with him.  They sending out more parts today, and highly doubt it will fix the issue.  They said they are sending a keyboard and mouse and I swear if that tech walks in with a external mouse and keyboard......

They won't put supervisors on the phone, not sure if there is none to be had.  Or since everything is a hot mess there they are putting out other fires.  

Hi,

I see that you're working with our technical support team. I'm keeping a track of the case and would keep you posted.

-Gautam.

Hi,

I see that the refund is approved. Please return the system to us so that the refund can be processed.

Note: Please create a backup of the entire data and files from the system before you send it to us. Also, if you've any licensed applications installed on the system make sure you have the product/activation key.

Let me know if you've any queries.

-Gautam.

Hi,

I see that you're currently working with our Care team. I'm keeping a track of the case from my end and would keep you posted.

-Gautam.