Customer "Support"

Starting in the early 2000's I received North American support through being an employee of a corporate Dell user, then I became a business user and continued with NA support. Being around users who only had generalized support, I cringed when I heard their horror stories of trying to communicate with offshoring. I knew when I sold my business that, if I wanted to become a home user and did not have the opportunity to acquire their best support, I would be subject to the same horror stories. Bingo it has happened to me! Received a XPS 8700 and U2414H (monitor) this week and I've spent as much time trying to communicate with 'support' that was horrible with regard to communicative skills on Dell's end. Round and round, up and down and it has caused me tremendous frustration, anger, amusement and anything one can describe, except answers and hope. Dell's use of this type support is one reason Dell has suffered in attaining and keeping better ratings. I've reference numbers, telephone numbers (many different) out the kazoo and the promise of a $100 credit to try to satisfy me. The monitor andTILL will not work; I've been told a required cord did not accompany it, but was to be sent via express to me. No one at 'support' knows what the part was or if it has been shipped! PayPal will be notified and they will get with Dell and get this addressed. I do not plan on ever dealing with Dell again, if this is not rectified immediately. Anyone with Dell is welcomed to communicate with me, I prefer the entire purchase work, naturally.