Delayed Shipping & Delivery

Question

I ordered a New Inspiron 15 7572 on 10th September 2018 on Online thru a Dell Retail Showroom in Chennai, India.  My Order No is 841487604.  During placing of Order I was informed by Showroom staff that I will get it delivered in 7 - 10 days time.  On 11th September I got a SMS that the order is shipped and was given a link to track the same.  On the link given it was shown that it was with Local Carrier but Estimated delivery date mentioned was 21st September 2018. I found that my Dell product is getting shipped from my City only i.e., Chennai.  I was just waiting for that.  As it was same city, I was expecting it earlier than the expected delivery date.  After 3 days I called customer care as I not received it.  That time I was informed that there is some mis-match in GST details which was clarified.  They asked for a written confirmation and was confirmed immediately. Later after 3 days again I called them that time they told that there is some Customs Dept issue.  I don't understand how Customs dept came in picture when it is in same city.  On 21st September 2018, I got a call from Dell stating that 'We are facing glitch in the tool due to the down time.The order will be delayed By 7-10 Days'.  Now what's that ??? After paying full payment for Laptop on 10th September 2018, I am still waiting for my delivery of Laptop.  On 21st September still they are asking for another 10 days.  I dont understand, which type of company is this. There are all conflicting statements from Dell People.  Website states - Order is Shipped on 11th September 2018  and Estimated delivery 21st Sept 2018 (Being in same city).  Customer Care lady says Customs Dept issue is there and are working with internal team.  Showroom Person says we will get delivery on 21st Sept 2018 and Another lady from Retail dept sends me a mail that they are facing glitch in the tool due to the down time.The order will be delayed By another 7-10 Days'. Is this a Professional Company ???  Very Bad Experience with DELL.

Dell-SreejithR · Answer

Thank you for your message. I apologize for the inconvenience you had to go through surrounding your order.

Is this order placed from a Dell authorized store? If yes, please private message me the reference number along with the registered name, email address & store details.

We will be unable to track this if it is purchased from an unauthorized store.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the order number, registered name & email address.

Mitesh Jagawat · Answer

Dear Sreejith,   I have placed order online thru your Authorised Retail Partner in Chennai.  I already messaged you my order no and other details.

HardikD · Answer

Hi,

Even I am facing a similar problem with my order. My order was placed on 12th October and it's 23rd already with no information about delivery except the fact that under my order status it showing shipped with local carrier (with no tracking details).

Why is the delay in the order?

Dell-SreejithR · Answer

@HardikD, I have responded to your private message. I have escalated this internally & awaiting a response. I will keep you posted once I get the details.

Customer Care

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