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Dell Customer Service
Since Dell-India has SEIZED control of ALL customer facing functions inside Dell. What used to be good customer service has evaporated !
The people at Dell-India are:
* Arrogant
* Poorly trained not only on Dell's products but on software required to make these products work such as Windows.
* They either can NOT or will NOT speak English. They want the world to speak Hindi !
* Insist on demanding answers to and endless list of STUPID questions every time you talk with an agent
* They are totally incapable of thinking outside their Hindi box
* If a customer demands to talk with a native English Speaker they argue with the customer saying they are speaking English
WSivill
11 Posts
1
February 2nd, 2016 20:00
Does anyone know how I can talk with attentive, ENGLISH speaking technical service reps WITHOUT having to be abused by Dell-India?
William Sivill
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Anonymous
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February 4th, 2016 07:00
Hi William,
Thank you for posting your comments on the Dell Community Forum Customer Care Board. To take advantage of the growing pool of technical expertise and resources outside of the United States, Dell has expanded its call-center operations into different parts of the world, including Canada, Malaysia, the Philippines, and India. I am truly sorry if you encountered a language barrier while working with any of our internationally partnered technicians. We realize that verbal communication is the cornerstone of quality telephone support and we strive to offer the best assistance possible.
Dell offers our customers various ways to receive technical support. Try our online technical support or our Chat Technical Support. It’s fast, easy and hassle free! Get the answers you need quickly by chatting online with a Dell Technical Support Representative. For faster service, please have your service tag or express service code ready for the representative.
Our technical experts are ready to help. Please choose how you want to contact us. Note: Contact options vary by country, product type and other factors. Some contact options may not be available.
Online diagnostics
Run a quick hardware test on your Windows-based PC or tablet with SupportAssist. We’ll solve your problem or recommend next steps.
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Let our interactive agent tool guide you to solutions to common issues any time, any day.
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Twitter
Tweet your question to our social media team of Dell technicians for real-time answers.
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Post a comment or Private Message Dell technicians through Facebook and receive an answer within 1 business day.
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TechDirect
Business customers are invited to use the Dell TechDirect online tool to request technical support and replacement parts.
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I hope this information is helpful. Should you need additional assistance, please feel free to post your comments on the appropriate Dell Community Forum Board for your system model.
Thanks,
Lorna