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February 26th, 2016 09:00
Dell Customer Support Does NOT exist. The e-mails speak for themselves.
Thank You for the response.Please call us back from this number
Tech Support
1-800-624-9897.
Thank You for Choosing Dell!!!
Robert from Dell Tech Support
Shift Start: 10:00 A.M CST
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From:TUESDAY
TO: SATURDAY
Robert from Dell Tech Support
Shift Start: 10:00 A.M CST
Shift Ends:7:00 P.M CST
From:TUESDAY
TO: SATURDAY
--- Original Message ---
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: 2/26/16 11:09:28 AM CST
To: Dell_Support_NAE911 < Dell_Support_NAE911@Dell.com>
Subject: Re: DELL SERVICE REQUEST#: 923481518
I have made over 8 separate phone calls to this number. I have spent over 9 hours on hold or on the phone with different Dell representatives. All I NEED IS A SIMPLE POWER CORD!!! At my last call, over one MONTH ago, I was informed that a new power companion was to be sent by Marianne V. Bulaon and was given the service request number above and told to e-mail back if I didn't receive it. I have not! I have been trying to get this issue resolved since August 2015. Communicating with people at DELL is an exercise in futility. Your automated phone maze is useless. When I finally get to a representative, they cannot help. I am told I will be transferred to another department and either they hang up, or I am left on eternal hold and no one ever picks up. At this point, I am no longer going to continue attempting to get resolution for this issue. For the time I have wasted attempting to get A POWER CORD!!!! I could have purchased another computer. Considering the complete lack of support, knowledge, or ability of your representatives to support their customers, I have decided that your desire is not to resolve issues but simply wait until the customer gets so frustrated, they just go away. You have achieved your objective; I am going away. I will also recommend to everyone I know and talk to that they avoid DELL and any of its products. Customer support and service do not exist; only an endless maze of automated messages and people who either do not speak English, or have no idea what they are doing. Regardless of any response to this e-mail, I will NEVER knowingly purchase another Dell product.
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: 2/26/16 11:09:28 AM CST
To: Dell_Support_NAE911 < Dell_Support_NAE911@Dell.com>
Subject: Re: DELL SERVICE REQUEST#: 923481518
I have made over 8 separate phone calls to this number. I have spent over 9 hours on hold or on the phone with different Dell representatives. All I NEED IS A SIMPLE POWER CORD!!! At my last call, over one MONTH ago, I was informed that a new power companion was to be sent by Marianne V. Bulaon and was given the service request number above and told to e-mail back if I didn't receive it. I have not! I have been trying to get this issue resolved since August 2015. Communicating with people at DELL is an exercise in futility. Your automated phone maze is useless. When I finally get to a representative, they cannot help. I am told I will be transferred to another department and either they hang up, or I am left on eternal hold and no one ever picks up. At this point, I am no longer going to continue attempting to get resolution for this issue. For the time I have wasted attempting to get A POWER CORD!!!! I could have purchased another computer. Considering the complete lack of support, knowledge, or ability of your representatives to support their customers, I have decided that your desire is not to resolve issues but simply wait until the customer gets so frustrated, they just go away. You have achieved your objective; I am going away. I will also recommend to everyone I know and talk to that they avoid DELL and any of its products. Customer support and service do not exist; only an endless maze of automated messages and people who either do not speak English, or have no idea what they are doing. Regardless of any response to this e-mail, I will NEVER knowingly purchase another Dell product.
Sincerely,
Leonard Webb
-----Original Message-----
From: Robert_Zolina < Dell_Support_NAE911@dell.com>
To: xxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Thu, Feb 25, 2016 5:02 pm
Subject: RE: Re: DELL SERVICE REQUEST#: 923481518 <<#6451002-28845105#>>
From: Robert_Zolina < Dell_Support_NAE911@dell.com>
To: xxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Thu, Feb 25, 2016 5:02 pm
Subject: RE: Re: DELL SERVICE REQUEST#: 923481518 <<#6451002-28845105#>>
Thank You for the response. Please call us back from this number
Tech Support1-800-624-9897.
Thank You for Choosing Dell!!!
Robert from Dell Tech Support
Shift Start: 10:00 A.M CST
Shift Ends:7:00 P.M CST
From:TUESDAY
TO: SATURDAY
Robert from Dell Tech Support
Shift Start: 10:00 A.M CST
Shift Ends:7:00 P.M CST
From:TUESDAY
TO: SATURDAY
--- Original Message ---
From: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: 2/25/16 4:40:10 PM CST
To: Dell_Support_NAE911 < Dell_Support_NAE911@Dell.com>
Subject: Re: DELL SERVICE REQUEST#: 923481518
I have still not received the replacement power companion. Your e-mail was sent one month ago. The service request number is in the Subject line.
From: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: 2/25/16 4:40:10 PM CST
To: Dell_Support_NAE911 < Dell_Support_NAE911@Dell.com>
Subject: Re: DELL SERVICE REQUEST#: 923481518
I have still not received the replacement power companion. Your e-mail was sent one month ago. The service request number is in the Subject line.
Leonard Webb
-----Original Message-----
From: Bulaon_915956 < Dell_Support_NAE911@dell.com>
To: xxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Mon, Jan 25, 2016 4:30 pm
Subject: DELL SERVICE REQUEST#: 923481518 <<#6451002-27443095#>>
Sincerely,
From: Bulaon_915956 < Dell_Support_NAE911@dell.com>
To: xxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Mon, Jan 25, 2016 4:30 pm
Subject: DELL SERVICE REQUEST#: 923481518 <<#6451002-27443095#>>
Hi Leonard,
Thank you for contacting Dell Technical Support. This is Morgan, your technician. It was a pleasure working with you today after I helped you processed a replacement for the power companion of your computer. Thank you for your cooperation and patience. I hope you are satisfied with the level of support I have provided to you today.
Here is your service request #: 923481518
If there is anything else that I can do for you, just let me know by sending me an email and I'll respond to you. I’ll be your point of contact for this case. Please feel free to provide your feedback regarding the service you have received from me today. Thank you and take care!
Sincerely,
Morgan
"MORGAN"
Marianne V. Bulaon
Client Basic Support Associate
DELL AMERICAS-DELL TECHNICAL SUPPORT
Marianne V. Bulaon
Client Basic Support Associate
DELL AMERICAS-DELL TECHNICAL SUPPORT
--- Original Message ---
From: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: 1/25/16 3:55:41 PM CST
To: Dell_Support_NAE911 < Dell_Support_NAE911@Dell.com>
Subject: Re: email back
The shipping address is correct.
From: "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Received: 1/25/16 3:55:41 PM CST
To: Dell_Support_NAE911 < Dell_Support_NAE911@Dell.com>
Subject: Re: email back
The shipping address is correct.
-----Original Message-----
From: Bulaon_915956 < Dell_Support_NAE911@dell.com>
To: xxxxxxxxxxxxxxxxxxxx
Sent: Mon, Jan 25, 2016 3:52 pm
Subject: email back <<#6451002-27443095#>>
------ Please do not remove your unique tracking number! ------
<<#6451002-27443095#>>
From: Bulaon_915956 < Dell_Support_NAE911@dell.com>
To: xxxxxxxxxxxxxxxxxxxx
Sent: Mon, Jan 25, 2016 3:52 pm
Subject: email back <<#6451002-27443095#>>
Please verify by replying to this email if I got the correct shipping address.
Tnahk you!
Marianne V. Bulaon
Client Basic Support Associate
DELL AMERICAS-DELL TECHNICAL SUPPORT
Client Basic Support Associate
DELL AMERICAS-DELL TECHNICAL SUPPORT
------ Please do not remove your unique tracking number! ------
<<#6451002-27443095#>>
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robert p
6 Operator
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9.4K Posts
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March 2nd, 2016 09:00
Hi bna1rlw,
Thanks for posting and bringing this matter to our attention. If you would contact me privately, I'd be happy to look into this for you.
Regards,
Robert