I have the same question. Who do I contact to get an extension on the rewards for a few months? I reached out to chat but they directed me twice to email addresses that couldn’t be emailed to. Now back to square one. Thanks!
It's a technology company with almost non-AI powered virtual assistant, is it just me or is Dell rather backward and silly with their lack of human-centric thinking? Rewards is a great example - if anyone actually cares about their customers, wouldn't they make sure that their customers get the perks they were promised without a string attached? Otherwise why bother? A simple redeem would have made it so much easier, too, instead Dell needs us to go through another interface "converting points to Dell dollars", with a limitation of 1,000points as the minimum to convert, so the question is why would Dell even wasting more energy to send me an email about I have 500 points that will expire soon? Because according to this convoluted and archaic system of Dell, I can't convert those points even if I want to get myself some tiny discount on a mouse or something.
Suggestions:
1. Apply rewards as soon as people make the purchase would be the best option
2. Allow rewards easily accessible is the second best option
3. Don't bother to send people email/notice if the system is trying to bar them from use these rewards easily
4. Don't bother to have any rewards whatsoever if Dell cares more about its financial gains than customer services. Current rewards is superficial and gimmicky at best, borderline illegal with the deception it promises.
5. Consider human-centric approach, get helps from AI, GAI to be a human company, not a technology company serving only problems of technology. This is the rewards program does currently - serving problems instead of solving problems. With so many intelligent people working at Dell, it's rather perplexing to see how it's more interested in serving problems. (No wonder people of old days think of technology as problems/headaches.)
6. Consider perspectives from customers, serve the customers, not just the corporate and its people. Consider why we should continue to support the incapacity to improve and do better and if that's something Dell would want for years to come - dissatisfy its customers, because they're tiny buying powers or something like that.
The Allegiance
1 Message
0
November 3rd, 2022 09:00
I have the same question. Who do I contact to get an extension on the rewards for a few months? I reached out to chat but they directed me twice to email addresses that couldn’t be emailed to. Now back to square one. Thanks!
ejn63
10 Elder
•
30.7K Posts
0
November 3rd, 2022 11:00
The bottom line will be, no extensions -- once the rewards expire, they're gone.
forgethow
1 Rookie
•
1 Message
1
November 9th, 2023 18:48
It's a technology company with almost non-AI powered virtual assistant, is it just me or is Dell rather backward and silly with their lack of human-centric thinking? Rewards is a great example - if anyone actually cares about their customers, wouldn't they make sure that their customers get the perks they were promised without a string attached? Otherwise why bother? A simple redeem would have made it so much easier, too, instead Dell needs us to go through another interface "converting points to Dell dollars", with a limitation of 1,000points as the minimum to convert, so the question is why would Dell even wasting more energy to send me an email about I have 500 points that will expire soon? Because according to this convoluted and archaic system of Dell, I can't convert those points even if I want to get myself some tiny discount on a mouse or something.
Suggestions:
1. Apply rewards as soon as people make the purchase would be the best option
2. Allow rewards easily accessible is the second best option
3. Don't bother to send people email/notice if the system is trying to bar them from use these rewards easily
4. Don't bother to have any rewards whatsoever if Dell cares more about its financial gains than customer services. Current rewards is superficial and gimmicky at best, borderline illegal with the deception it promises.