Dell Tech Concierge Service Needs Its Own Forum

Question

Dell Tech Concierge Service Needs Its Own Forum: Combination of Customer Service Offered, Software included, Multiple Operating Systems and Computers. Dell Tech Concierge Customers, such as myself, need a Dell Customer Forum for this.  This is a paid technical support contract which included, speaking with a technician in real time on the phone and remote logons access, simultaneously, in real time to the customers computer.  This also includes providing software programs that remain on the customers Computer.  Everything, therefore about the Customers computer is involved.  This includes any type of computer and all operating systems, all possible components, all possible configurations, hardware, peripherals, software, utilities, etc.  This even includes the Dell Tech Concierge Tools (more than one), being able to run automatically--scans, virus checks, and reporting things like blue screens, system crashes back to Dell Tech Concierge without the Customer having to call.  There are numerous problems with anything and everything to do with Dell Tech Concierge--including meaning numerous problems which all occur simultaneously.  These include causing errors with hardware, peripherals (monitors, printers, keyboards, mouse, various hard drives, etc), the Operating System, configurations, the Registry, msconfig, numerous problems and conflicts with even the most used and dependable software programs and applications which have all been reliable and well-known and most purchased for years and years and years. For all of the reasons, I have included---as well as, countless additional reasons--since Dell Tech Concierge Service spans across every, single Dell Customer Forum topic, Dell Concierge Customers, such as I, do not know which Dell Customer Forum to choose.  Again--hardware, devices, OS, programs, applications, productivity, services, technical support, services, lap tops, desktops, consumer services, --see what I mean?  I and others with Dell Tech Concierge do not have any one place to Post, try to get answers/solutions and/or even to Reply and try to help others.

DELL-Chris M · Answer

That is not our call. The current Dell Tech Concierge Service mandate is, "You get 24/7 access to PC and electronics experts via phone or live chat". The Dell Tech Concierge team would have to allocate resources to hire their technicians to work such a Forum board. As you can see, we have difficulties assisting just the Consumer based customers out here.

All of your issues should be covered by them if you have the service.

If you want to use this Forum, you will need to post on the specific Forum board that relates to your specific issue.

Customer Care

Was this post helpful?