Dell Worst Customer Service

Just spent the better part of two evenings, on hold several times for up to an hour, been hung up on, etc., just like you.  Dell  indeed has the worst customer service business in America.  I'm trying to cancel an order that won't even ship for almost two more weeks and buy a different item in the same category using promotionial gift cards.  Because I couldn't get this accompished yesterday, one promotion code has expred.  I'm now afraid to cancel because they say I have to cancel the order before they will even consider reissuing my promotional gift card.  Too risky with these clowns.  I will not purchase another thing from them, EVER!!!