Dell preferred account and order on hold for weeks now

Recently I placed a order for a computer and tablet. Then applied for the dell preferred account was approved and placed my order. Shortly I received a email for order conformation along with my purchase i.d. . Later I checked to see if it shipped. Instead I found the order was on hold. The email said to call dell financial services  and speak with customer support. I contacted them and got no answer or any help. Either they hung up or was rude. After many calls to support I was told they account is on hold waiting for verification of my identity. Called multiple times also emailed support many times. Weeks later and nothing from dell. So the order automatically cancels. It then shows my preferred account is blocked. I called back to support who is still saying verification issues. I've tried to inform support  the phone number on the account is no longer valid it  needed updated and also they had a address from years ago. I wasn't allowed to change any of the information only told I had to wait until they contacted me. How are you to contact me if your information is wrong. This has been 2 months ago maybe a little longer . So 2 days ago I tried again placing a order for computer and tablet the same exact problem has happend. It's ridiculous i'm ready to cancel and close my dell preferred account and dell account all together ! VERY DISAPPOINTED IN DELL!