Dell's TV shipping and customer support is the worst

Long story short: my TV went out on 3/21. No big deal, she had a good life and lasted way longer than we expected. It was time to upgrade anyway. I found what I thought was a great deal on the perfect upgrade on Dell.com. Big mistake. I should have stuck with Best Buy. I placed the order on 3/23 and the set was "shipped" the next day. I put that in quotes because the package wasn't actually moving until 3/28. At the time I placed the order my delivery date was "estimated" for 3/31. The shipment was finally in my town on the morning of 3/31 but I was told by Pilot - what must be the worst shipping company in the country - that they wouldn't be able to deliver to me until 4/3. Keep in mind, this is already 11 days after i placed the order. My family hasn't had a TV to watch in a week and a half at this point. I asked if I could pick the TV up from them. The agent told me Dell would not let me "for security reasons." I would have to wait until the following Monday for them to deliver to my residence.

When the box was finally delivered my wife and I were excited to find the screen of our brand new TV completely smashed. I called DELL customer care and the agent couldn't have cared less. He was more worried about retrieving the busted TV and making sure I re-packaged it appropriately than with getting me a replacement. After spending an unusually long amount of time on the phone with this gentleman, I was told that the replacement would be shipped immediately and arrive within 2-3 days. All he wanted was to get me off the phone. I was sent the order information later and it said my replacement is expected to arrive in 9 days. By the time this television is expected to arrive, it will have been 3 weeks since I placed the initial order. This is totally unacceptable. is this how Dell normally does business? Is there any way this can be resolved?