Expired Dell Promo Gift Cards

I purchased a television a while back because of the promotional program and expected the normal 4-6 weeks of delivery for a gift card in the mail. Little did I know it was sent to my school e-mail address (which my Dell account was registered to and I hadn't checked in forever). By the time I realized my mistake, the expiration date of the promo gift card had come and gone.

I am really disappointed by the 90-day expiration time period--Dell can do whatever it wants as a company, but customers are allowed to have opinions on their policies.

Here's where I am even more disappointed--it seems some customers have a lucky charm and have found the right Dell employee that will re-issue them the expired gift card--as I've found numerous claims of such on different forum posts. Yet, I cannot seem to have the same luck.

It would go a long way in terms of my respect for Dell's customer service if I could find the same treatment as other customers have had.