Gift card invalid

Question

I have a physical gift card purchased from Dell.com several years ago but never used. Now when I checked balance it said that the gift card number is invalid. I contacted customer service but didn't get response. Could someone help me with this issue? Thank you.

Dell-SreejithR · Accepted Answer

Thank you for your message.

When was this gift card purchased? Do you just get the message as invalid or is there any error message associated?

Please click on my Dell username & send a private message with the gift card number, registered name, email address along with an image of the front & back of the gift card.

We will have our internal team look into this and assist you further.

suyi · Answer

A customer representative already contacted me for this issue. If I need other help in the future I will let you know. Thank you.

Dell-SreejithR · Answer

Glad to know that you are getting assistance on this. Feel free to reach out to us if you need any further assistance, we will be glad to assist you.

kris78889 · Answer

Hello Sreejith,

I am also having exact same issue. Purchased dell gift card couple of years ago.Now getting the message " Card number is invalid" when i tried to use it.

Could you please assist me to resolve this issue?

Thanks,

kris

Dell-SreejithR · Answer

Thank you for your message. We will be glad to look into this for you.

Please click on my Dell username & send a private message with the below details.

Registered name –

Gift card details (prepaid, card number, card value)

Email address-

oakswu · Answer

Hi Sreejith,

Exact same issue, Purchased some dell gift cards on 2014.Now getting the message " Card number is invalid" when i checked the balance.

Would you please help me to resolve this issue?

Thanks a lot!

pcreek · Answer

Hi Sreejith, I also have same problem. Purchased physical gift card in 2014 and it is invalid now. Could you help me with this issue? Thanks.

Dell-SreejithR · Answer

Thank you for your message. I will be glad to assist you on this.

Please share an image of the front & back of the gift card on a private message.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the gift card #, pin #, registered name & email address.

pcreek · Answer

Thanks. The issue is resolved.

Customer Care

Gift card invalid

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