Unsolved
This post is more than 5 years old
2 Posts
0
62052
How's this for a lack of support!
So here's my sequence of events for my Dell 34" monitor that arrived DAMAGED:
1. 1/12/16: Ordered from Dell
2. 1/18/16: Package arrives DAMAGED, I immediately contact DellCares via twitter, and provide them with all information and photos.
3. 1/18/16 response from DellCares "if it's working flawlessly as per design then you wouldn't need to worry about it." Monitor cannot be turned on, as it's cracked and that would be a hazard.
4. 1/19/16: Initiate a chat with Dell, and the response I get is "I have sent a request to our concern team to get back, Is there anything else I may help you with today?"
4. 2/3/16: NO FURTHER RESPONSE, so I reach out to DellCares again. Response I get is "Thank you for the details, we're looking into it."
4. 2/17/16: NO FURTHER RESPONSE, so I call Dell.
First call: On hold at minute 10, dead air by minute 30, so I hang up
2nd call: Agent tells me that he can only issue me a refund. Then we get DISCONNECTED!
I'm losing my mind here. I have been a long time user of Dell products personally, and support an enterprise that uses Dell equipment.
If this is a sign of the support quality Dell customers can expect, then they should be aware of what they're getting themselves into. This is ridiculous.
orangebandit
47 Posts
0
February 18th, 2016 10:00
Do you know what's ridiculous? Not being able to get a replacement motherboard for a system that is 3 years old. Having that system for 3 years and not getting one scam call! Shortly after working with Dell technical support only to realize I can't get the part I need some scammer calls me with MY PERSONAL information! And sure...I can Google search Dell scammers all I want and find information from Dell. How about being proactive Dell? Who the heck researches something like Dell scammers until it happens to you in advance?
myculito
2 Posts
0
February 19th, 2016 09:00
Do you know what bugs me even more? I still don't get the courtesy of a response.
Our local news station has one of those consumer reporters that highlights issues with companies. I've provided them with my experience. Hopefully this helps my cause.