If Dell improved its shipping process!?

If dell improved its shipping process and customer support this company would be so much Richer. I recently purchased the inspiron 15 7000 series 2 in 1 fully loaded. I made the purchase on feb 7 2021 and spent a pretty penny for this machine. The only problem i have is the shipping process and how Dell handles the customer support for it. I got a fedex tracking number that does not show up on the fedex website and customer service has done a horible job of telling the truth about shipping. I was told " A case specialist will be assigned to keep you updated on the status of this case. If you have any further questions, simply reply to this email with your preferred contact number and best time to call and we will be glad to assist you.
 
Thank you for choosing Dell. We appreciate your business." 

This is a very powerful statement for custumers. We hear this and expect so much more than what we get. This is a major downfall. We are spending money and expect to be treated with dignity. No one ever reached back out about my issue. It seemed that Dell would have rather waited untill something went wrong than to figure out the problem and simply respond. I noticed that they deploy bots and chat agents to resolve customer ship problems, when you all have the technology to to resolve this logisticle common customer issue. Build a solution for this. I ended up having to call in and act like i wanted to make a purchase to get answesr to an open case on a purchase i had already made. The second or third rep actually just let me know that the product was being shipped from china. Im not mad at the fact that it came from china, its just a slap in the face to spend almost 1300 bucks and be told we will get back to you. I would have respected the truth. It takes time to build and ship the product so unfortunately customers have to wait for the build process and the "International shipping process" no one can be mad at that if thats the case. Also you can say something to the customer to build trust. I was told several ship dates. Fedex has no tracking number to match my pakage and i have to keep calling and emailng to get updates. With pakages being stolen all the time, people need to be able to track pakages. You all are a technology company, you have to act like our business means something to you or you will have good customers buying competitors product just because they trust that they will be able to keep up with the product in real time. Its called R-E-S-P-E-C-T and it goes a long way when it comes to loyal customers. If i could change anyting and make it better it would be to improve this process. If i worked for Dell I would recomend this change happens immediately. As a first time customer I did not enjoy this process at all and if the product was not as high quality as this i would have demanded my money back and bought a diffrent brand. I am still waiting for and update and for my product to actually arrive. I still dont know when its comming and so far i am still being told to wait. All i really wanted after making my purchase was a honest answer and a real tracking number. Hopefully this comes oneday soon. Untill then i highly recomend customers to call the sales department and ask for a realtime update on the product you ordered untill you get a real answer and a real tracking number. Not just a ship date. If it takes six months to get the product to the customer hands, they deserve to know that upon buying the product, not waiting untill they start calling and emailing looking for an answer. I dont want to bash to much just speaking for the people with no voice! We are your customers, please respect our business! High quality products should come with high quality Service. 

#WhatIsPerspective

#ServiceWithASmile

#WhereIsMyPakage

#RespectMyMoney

#DeliveryDatesMatter